THERESIA JERNITA NABABAN THERESIA

• Developed strong rapport with regular customers, fostering loyalty and repeat business.
• Collaborated with team members to optimize workflow, resulting in improved guest experiences.
• Adhered to all safety and sanitation guidelines, promoting a healthy environment for guests and coworkers alike.
• Anticipated guest needs by keeping tables stocked with fresh glassware and refilling beverages as necessary without prompting from guests.
• Maintained a clean and organized work area, ensuring efficient service for patrons.
• Answered customers' questions, recommended items, and recorded order information.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Developed strong rapport with regular customers, fostering loyalty and repeat business.
• Participated in staff meetings and training sessions, continuously improving knowledge of menu offerings and service standards.
• Anticipated guest needs by keeping tables stocked with fresh glassware and refilling beverages as necessary without prompting from guests.
• Resolved customer complaints promptly and professionally, maintaining positive guest relations.

* Welcoming g guest to the reception

* Check arrival and reservation

* Carry out the check in process

* Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.

* Double check if the room is ready for check in

* Check in the guest to room

* Welcoming g guest to the reception

* Check arrival and reservation

* Carry out the check in process

* Maintained accurate records of guest reservations, payments, and special requests for improved organization and communication among team members.

* Double check if the room is ready for check in

* Check in the guest to room