Theron Eudave
Boise
Summary
Dependable, disciplined professional with 14 years of combined experience in the U.S. Army and customer‑service‑driven industries. Proven success in motivating teams, maintaining composure in high‑pressure settings, and delivering efficient, goal‑oriented results. Skilled at fostering a positive, engaging workplace culture grounded in teamwork, laughter, and clear communication. Dedicated to continual learning and strongly believe that great leaders are also great followers.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Your Health Idaho
Boise ID
09.2025 - 02.2026
- Resolved customer inquiries through phone and email communication, ensuring prompt assistance.
- Educated clients on health insurance options, enhancing understanding of available resources.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Monitored customer feedback to identify trends and recommend service enhancements.
- Helped consumers understand how marketplace health‑insurance tax credits affect eligibility and premiums.
- Guided clients through updating applications and verifying demographic information accuracy.
- Assisted during open enrollment, explaining 2025–2026 tax‑credit updates and special‑enrollment qualifications.
- Delivered empathetic, clear communication to enhance the overall customer experience.
Phlebotomist
Griffols
Twin Falls, ID
01.2023 - 08.2023
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Machine Operator
Rakar Industries
Port Hueneme, CA
08.2022 - 12.2022
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Set up and ran machinery to produce exceptional products for industrial needs.
Call Center Trainer
Everise
Twin Falls, ID
08.2013 - 12.2019
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated virtual, in-person and blended learning sessions.
Education
High School Diploma -
Wendell High School
Wendell, ID05.2011
Certificate of Completion. - 25U Signal Support System Specialist.
BCT / AIT - 25U Signal Support System Specialist
FT Leonardwood / FT Gordon11.2019
Skills
- Measuring vital statistics
- Blood specimen storage
- Venipuncture
- Time management
- Clerical Support
- Cultural Awareness
- Online training experience
- Employee training
- Data organization
- Call Center experience
- Data Entry-Customer service Experience
- Multitasking Proficiency
- Exceptionally Proficient Navigating Multiple Computer Systems
- Experience with Microsoft Office, Teams, and Outlook
Personal Information
Title: Applicant
Timeline
Customer Service Representative
Your Health Idaho
09.2025 - 02.2026
Phlebotomist
Griffols
01.2023 - 08.2023
Machine Operator
Rakar Industries
08.2022 - 12.2022
Call Center Trainer
Everise
08.2013 - 12.2019
Certificate of Completion. - 25U Signal Support System Specialist.
BCT / AIT - 25U Signal Support System Specialist
High School Diploma -
Wendell High School