Thomas Dent
Kuna
Summary
Dynamic professional with over 15 years of experience in the telecom industry, adept at leveraging leadership and development skills in challenging environments. Committed to contributing to organizations that prioritize career advancement and integrity while fostering personal growth. Recognized for consistently exceeding client expectations through high performance and strategic problem-solving, with a proven track record of driving results. Currently transitioning into real estate with a focus on building lasting relationships that ensure long-term success.
Overview
19
19
years of professional experience
Work History
Realtor Sales Associate
LPT
09.2023 - Current
- Facilitated property showings, effectively showcasing features to potential buyers.
- Developed and maintained relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Negotiated contracts and agreements, ensuring favorable terms for clients while minimizing risks.
Operations Manager
CONTINUUM GLOBAL SOLUTIONS
07.2020 - 09.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Led team meetings to enhance communication and address operational challenges.
- Developed and implemented workflow processes to optimize efficiency across departments.
Senior Supervisor II
CONTINUUM GLOBAL SOLUTIONS
06.2015 - 07.2020
- In addition to Supervisor position I helped manage 4 other teams. Ensured coaching and compliance was done. Traveled to another site to help implement and improve processes.
Supervisor I
CONTINUUM GLOBAL SOLUTIONS
06.2011 - 06.2015
- Successfully managed a team of 18. Responsible for over 1/2 million in revenue a year while maintaining one of the most successful teams at the call center. Primary contact for HR, Payroll, IT, and Scheduling. Responsible for all coaching and development of employees. Facilitated weekly meetings to be sure team was aligned with business goals.
Customer Service Agent
CONTINUUM GLOBAL SOLUTIONS
02.2007 - 06.2011
- In-bound calls. Handled customer inquiries. Deescalated angry/upset customers with outside of the box thinking. Worked in a fast-paced, multisystem, multi-line environment.
Education
High School Diploma -
Lewis And Clark
Vancouver, WAReal Estate School
Boise, IDSkills
- Excel, Outlook, Word
- Personal Development
- Communication skills
- Strong negotiation skills
- Goal-oriented mindset
- Market analysis expertise
- Social media proficiency
- Highly professional
Timeline
Realtor Sales Associate
LPT
09.2023 - Current
Operations Manager
CONTINUUM GLOBAL SOLUTIONS
07.2020 - 09.2022
Senior Supervisor II
CONTINUUM GLOBAL SOLUTIONS
06.2015 - 07.2020
Supervisor I
CONTINUUM GLOBAL SOLUTIONS
06.2011 - 06.2015
Customer Service Agent
CONTINUUM GLOBAL SOLUTIONS
02.2007 - 06.2011
High School Diploma -
Lewis And Clark
Real Estate School