Sport
Thomas Müller
Business Managment Tourism & Leisure Industry
Zürich
Summary
Results-oriented and accomplished advertising professional with solid understanding of Hotel industry and customer habits. Forward-thinking and resourceful with superior work ethic and good leadership, problem-solving and project management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
5
5
Languages
Work History
Sales / Marketing / Promotion
Indomat Group Indonesia
09.2020 - 01.2024
- Evaluated competitor offerings to inform strategic decisions regarding new product launches or adjustments in existing promotions.
- Enhanced customer experiences at live events through effective coordination of giveaways, contests, and interactive activities.
- Facilitated communication between internal departments to ensure alignment on promotion goals and deliverables.
- Improved overall campaign performance by closely monitoring results, adjusting tactics as needed based on data-driven insights.
Managing Director
Lake Side Beach & Nightclub
02.2019 - 02.2020
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
Manager
Surfer Stop Hostel
06.2016 - 02.2020
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Key Account Sales Manager
Electrolux AG
10.2013 - 01.2019
- Delivered consistent results by focusing on relationship-building measures such as regular check-ins, prompt issue resolution, and proactive communication efforts.
- Developed and executed strategic account plans for sustainable growth and profitability.
- Maximized customer retention rates through diligent follow-ups and tailored recommendations based on client needs analysis.
- Analyzed market trends to identify new business opportunities within the territory.
Key Account Sales Manager
Itancia Global Green IT
09.2012 - 09.2013
- Maximized customer retention rates through diligent follow-ups and tailored recommendations based on client needs analysis.
- Analyzed market trends to identify new business opportunities within the territory.
- Streamlined internal processes by collaborating with operations teams to enhance efficiency in servicing key accounts.
- Implemented targeted sales campaigns to expand market share within the designated territory.
Key Account Sales Manager
Physiotherm Gmbh
09.2008 - 09.2011
- Participated in industry events to network with potential clients and stay informed about emerging trends in the market.
- Leveraged CRM software to track client interactions, forecast sales projections, and manage daily tasks efficiently.
- Collaborated with cross-functional teams to develop customized solutions for clients'' unique needs.
- Provided timely feedback to management on market conditions, competitive intelligence, and product development ideas.
- Negotiated contracts and pricing agreements with clients, securing long-term business partnerships.
Hotel Manager
Hotel Christina
03.2005 - 09.2011
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Education
BBA - Business Management / Tourism & Leisure Industry
MCI Innsbruck
Innsbruck06.1998
Skills
Direct Mail Campaigns
CRM Management
Marketing Communications
Coordinating events
Expense Tracking
Quality Standards
Workflow Coordination
Sales Support
Campaign Management
Interests
Food Cultures
Travelling
Timeline
Sales / Marketing / Promotion
Indomat Group Indonesia
09.2020 - 01.2024
Managing Director
Lake Side Beach & Nightclub
02.2019 - 02.2020
Manager
Surfer Stop Hostel
06.2016 - 02.2020
Key Account Sales Manager
Electrolux AG
10.2013 - 01.2019
Key Account Sales Manager
Itancia Global Green IT
09.2012 - 09.2013
Key Account Sales Manager
Physiotherm Gmbh
09.2008 - 09.2011
Hotel Manager
Hotel Christina
03.2005 - 09.2011
BBA - Business Management / Tourism & Leisure Industry
MCI Innsbruck