Thomas T Lawrence
Tangerang,Banten
Summary
A challenging, growth-oriented where ability, leadership quality, excellent academic training, and a consistent history of achievement that will be utilized.
Overview
41
41
years of professional experience
3
3
Languages
Work History
Head Of Customer Service & Contact Channel Development
PT Bumi Serpong Damai (Sinarmasland)
10.2013 - Current
- Responsible for Development in customer Services: application for contact channel and also the operational of contact channel and customer service.
- One of the biggest Estate developer in Indonesia.
Head Of Contact Channel
PT Bumi Serpong Damai (Sinarmasland)
12.2011 - 09.2013
- Preparing and setup call center/Email Center and other regarding customer contact point.
- One of the biggest Estate developer in Indonesia.
Property Estate Management Services Manager
PT Bumi Serpong Damai (Sinarmasland)
01.2011 - 11.2011
- Responsible for Security; infrastructure maintenance; modern wet market; renovation permit.
- One of the biggest Estate developer in Indonesia.
Property Estate Management Operation Manager
PT Bumi Serpong Damai (Sinarmasland)
02.2009 - 12.2010
- Manage daily operation for customer relation; and cluster maintenance; Tenant Relation.
- One of the biggest Estate developer in Indonesia.
Operation Director
Errata Multi Usaha
09.2003 - 12.2009
- Responsible for all daily operation; presales; Sales and; after sales P/L of the company, Including Finance dan Accounting.
- It is an IT System Integrator
Operation Director
Indoguna Datatama
06.1997 - 08.2003
- Responsible for all daily operation; presales; Sales and; after sales.
- It is an IT System Integrator
Sales & Marketing Director
PT. InfoTech Global Distribusi (Info Asia Group)
01.1995 - 05.1997
- Responsible for presales; sales; after sales and also customer relation; dealership management Set Annual Target for Dealer and Partner.
- It is IBM and Compaq Wholesaler for Indonesia
Sales & Marketing Manager
PT Grundig International Indonesia
11.1993 - 12.1995
- Responsible for nationwide sales and marketing and dealer relations and maintenance.
- It is A German Household Electronic Company.
General Sales Manager
Apple Center Jakarta
05.1990 - 10.1993
- Responsible for all sales and manage "name account"
Area Sales Manager
PT Eastern Computer
07.1984 - 04.1990
- Manage sales for west Java . mostly for Bandung Area
- Apple Computer Dealer for West Java
Education
Marketing & Business Management studies
Parahyangan Catholic University Bandung
01.1984
Skills
Complaint handling
Training
Training certificate will be submitting upon needed.
SUMMARY OF QUALIFICATION:
- 36 years of successful sales & marketing; channel management and customer services experience with national and regional companies;
- Ability to learn and assimilate new concept and procedures;
- A self starter who can work independently with minimal supervision, or as a group member;
- Ability to generate and carry out programs under any circumstances and command the respect of staff;
- Leadership, qualities decision making, problem solving, and global vision.
Timeline
Head Of Customer Service & Contact Channel Development
PT Bumi Serpong Damai (Sinarmasland)
10.2013 - Current
Head Of Contact Channel
PT Bumi Serpong Damai (Sinarmasland)
12.2011 - 09.2013
Property Estate Management Services Manager
PT Bumi Serpong Damai (Sinarmasland)
01.2011 - 11.2011
Property Estate Management Operation Manager
PT Bumi Serpong Damai (Sinarmasland)
02.2009 - 12.2010
Operation Director
Errata Multi Usaha
09.2003 - 12.2009
Operation Director
Indoguna Datatama
06.1997 - 08.2003
Sales & Marketing Director
PT. InfoTech Global Distribusi (Info Asia Group)
01.1995 - 05.1997
Sales & Marketing Manager
PT Grundig International Indonesia
11.1993 - 12.1995
General Sales Manager
Apple Center Jakarta
05.1990 - 10.1993
Area Sales Manager
PT Eastern Computer
07.1984 - 04.1990
Marketing & Business Management studies
Parahyangan Catholic University Bandung