Thomas T Lawrence
Tangerang,Banten
Summary
A challenging, growth-oriented where ability, leadership quality, excellent academic training, and a consistent history of achievement that will be utilized.
Overview
41
41
years of professional experience
3
3
Languages
Work History
Head Of Customer Service & Contact Channel Development
PT Bumi Serpong Damai (Sinarmasland)
10.2013 - Current
- Responsible for Development in customer Services: application for contact channel and also the operational of contact channel and customer service.
- One of the biggest Estate developer in Indonesia.
Head Of Contact Channel
PT Bumi Serpong Damai (Sinarmasland)
12.2011 - 09.2013
- Preparing and setup call center/Email Center and other regarding customer contact point.
- One of the biggest Estate developer in Indonesia.
Property Estate Management Services Manager
PT Bumi Serpong Damai (Sinarmasland)
01.2011 - 11.2011
- Responsible for Security; infrastructure maintenance; modern wet market; renovation permit.
- One of the biggest Estate developer in Indonesia.
Property Estate Management Operation Manager
PT Bumi Serpong Damai (Sinarmasland)
02.2009 - 12.2010
- Manage daily operation for customer relation; and cluster maintenance; Tenant Relation.
- One of the biggest Estate developer in Indonesia.
Operation Director
Errata Multi Usaha
09.2003 - 12.2009
- Responsible for all daily operation; presales; Sales and; after sales P/L of the company, Including Finance dan Accounting.
- It is an IT System Integrator
Operation Director
Indoguna Datatama
06.1997 - 08.2003
- Responsible for all daily operation; presales; Sales and; after sales.
- It is an IT System Integrator
Sales & Marketing Director
PT. InfoTech Global Distribusi (Info Asia Group)
01.1995 - 05.1997
- Responsible for presales; sales; after sales and also customer relation; dealership management Set Annual Target for Dealer and Partner.
- It is IBM and Compaq Wholesaler for Indonesia
Sales & Marketing Manager
PT Grundig International Indonesia
11.1993 - 12.1995
- Responsible for nationwide sales and marketing and dealer relations and maintenance.
- It is A German Household Electronic Company.
General Sales Manager
Apple Center Jakarta
05.1990 - 10.1993
- Responsible for all sales and manage "name account"
Area Sales Manager
PT Eastern Computer
07.1984 - 04.1990
- Manage sales for west Java . mostly for Bandung Area
- Apple Computer Dealer for West Java
Education
Marketing & Business Management studies
Parahyangan Catholic University Bandung
01.1984
Skills
Complaint handling
Customer feedback analysis
Workforce management
Staff training and development
Training
Training certificate will be submitting upon needed.
SUMMARY OF QUALIFICATION:
- 36 years of successful sales & marketing; channel management and customer services experience with national and regional companies;
- Ability to learn and assimilate new concept and procedures;
- A self starter who can work independently with minimal supervision, or as a group member;
- Ability to generate and carry out programs under any circumstances and command the respect of staff;
- Leadership, qualities decision making, problem solving, and global vision.
Timeline
Head Of Customer Service & Contact Channel Development
PT Bumi Serpong Damai (Sinarmasland)
10.2013 - Current
Head Of Contact Channel
PT Bumi Serpong Damai (Sinarmasland)
12.2011 - 09.2013
Property Estate Management Services Manager
PT Bumi Serpong Damai (Sinarmasland)
01.2011 - 11.2011
Property Estate Management Operation Manager
PT Bumi Serpong Damai (Sinarmasland)
02.2009 - 12.2010
Operation Director
Errata Multi Usaha
09.2003 - 12.2009
Operation Director
Indoguna Datatama
06.1997 - 08.2003
Sales & Marketing Director
PT. InfoTech Global Distribusi (Info Asia Group)
01.1995 - 05.1997
Sales & Marketing Manager
PT Grundig International Indonesia
11.1993 - 12.1995
General Sales Manager
Apple Center Jakarta
05.1990 - 10.1993
Area Sales Manager
PT Eastern Computer
07.1984 - 04.1990
Marketing & Business Management studies
Parahyangan Catholic University Bandung