Tia Ria Dini

• Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
• Plays a strategic role in refining customer service systems, such as CRM platforms, and integrating solutions that enhance efficiency for both customer and partner interactions.
• Works with cross-functional teams to align technological advancements with customer service and partner support goals, potentially driving new system implementations

• Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
• Involved in identifying process improvements and collaborating on system updates that support better resolution processes.
• Analyzed customer feedback data to identify trends and areas for improvement, implementing necessary changes accordingly.

• Directly supervises day-to-day customer service activities and oversees team adherence to systems and workflows.
• Responsible for monitoring service quality, often suggesting adjustments in system features based on frontline feedback.

To lead consisting of several call center projects for multiple clients with Supervisor, Team Leader, and agents for quantitative and qualitative improvement and clients' satisfaction