Tiara Andisananda
Senior Account Manager
Jakarta
Summary
Account Manager with a passion for building strong client relationships and driving measurable growth. Leverage 2+ years of experience in strategic account management and partnership development to craft tailored solutions that empower teams and unlock data-driven insights. Proven track record of success in fostering long-term client satisfaction and achieving significant results.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Senior Account Manager
Ematic Solutions
6 2023 - Current
- Managing important client relationships, focusing on their satisfaction, and driving revenue growth
- Act as the main point of contact, understand client needs and provide excellent customer service
- Also, work closely with internal teams, develop strategic plans, and analyze data to achieve goals
- Overall, our responsibility is to nurture client relationships, maximize sales opportunities, and ensure client happiness and retention.
CRM Consultant
Ematic Solutions
09.2023 - 07.2024
- Leveraging data analysis and strategic planning, I foster strong client relationships and develop actionable plans to maximize sales opportunities and achieve sustainable revenue growth.
Account Manager
Ematic Solutions
09.2022 - 05.2023
- Managing client relationships, driving revenue growth, and ensuring customer satisfaction
- Effectively understanding client needs, providing tailored solutions, and fostering strong connections, contribute to the overall success and profitability of the company.
Jr. Customer Success Manager
Ematic Solutions
12.2021 - 08.2022
- Ematic Solutions is Marketing and Technology Consultancy on a mission to help brands in Asia scale their digital growth with right tech solutions
- Responsibilities: - On-boarding and partnering with our customers, to ensure that they're up and running with their platform of choice and setup for success
- Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers/portfolios - Maintaining a consistent response and communication and ensuring customer's expectations are well managed
- Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI - Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences
- Identify customer's growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities - Document troubleshooting and problem resolution steps
- Focus on customer retention activities as part of the countries portfolio growth focus - Researching on various All-in-One Cross Channel Platform and Digital Marketing tools, processes, concepts and jargon
SaaS Sales Executive
ASM Consulting Partners
09.2021 - 12.2021
- PT ASM Consulting Partners is a young, dynamic, fast-growing company focused on Consulting Services (Business-, MarCom- and Technology Consulting Services)
- Project : Overflow.io, Zendesk Responsibilities: - Builds business by identifying prospects and developing a systematic visit / meeting plan; providing/scheduling product demos
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities
- Updates daily sales activities in the company CRM system
- Prepares monthly report by collecting, analyzing, and summarizing information
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Maintains quality service according to organization standards
- Maintains professional and technical knowledge relevant for the role.
Sales Consultant
Kontrak Hukum
06.2021 - 09.2021
- Kontrak Hukum is Indonesia's first smart platform that provides access to trusted, affordable and straightforward legal solutions for SMEs and Corporates nationwide since 2016 through digital technologies
- Kontrak Hukum have serviced businesses from a diverse area in Indonesia without fail, delivering consistent quality cost-effectively
- Responsibilities: - Contact potential or existing customers to inform them about a product or service
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Take and process orders in an accurate manner
- Handle questions and complaints from clients
- Keep records of call sales and note useful information.
Associate Account Executive
Codemi
11.2020 - 04.2021
- Discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships
- Responsibilities - Drive top-of-the-funnel lead generation for account executives - Update and manage all sales activities, opportunities, and account information in CRM - Consistently achieve a monthly quota of qualified opportunities Daily and Monthly Responsibilities - Utilize SalesForce, cold calling, and email to generate new sales opportunities - Identify prospect's needs and suggest appropriate products/services - Build long-term trusting relationships with prospects to qualify leads as sales opportunities - Proactively seek new business opportunities in the market - Set up meetings or calls between (prospective) customers and sales executives
Merchant Relation
YUKK Indonesia
03.2019 - 08.2019
- Maintaining all merchant sales with, creating a new promotion to acquire new user download YUKK application
- Also, search and acquired new merchant to join with YUKK as one of their payment gateway
- During my time in YUKK, I was worked directly under Chief Operation Officer and report all the process directly to COO.
Customer Happiness and Operation
Airfrov (HM2B Pte. Ltd,)
10.2017 - 01.2018
- Airfrov is a peer-to-peer platform that enables requesters to tap into the burgeoning traveller network to get their favourite brands and unique items, from all over the world
- Responsibilities : - Activate users by creating magic moments for them - Research and understand customers' needs and difficulties - Serve customers' enquiries as and when needed - Find out the path of customers - Arrange deliveries for our customers
Business and Comercial
Urbanhire
03.2017 - 06.2017
- Create a campaign and marketing communication for the Jobseekers
- Created a strategy with the team to increase sales revenue every month, handled customer care for jobseekers for maintaining the customer relationship.
Education
Bachelor's degree - Marketing/Marketing Management
Universitas Prasetiya Mulya
Skills
Data Analysis
Customer Service Management
Account Management
Customer Relations
Digital Marketing
Revenue Generation
Sales expertise
Partnership Development
Client Relationship Building
Relationship building and management
Upselling
Certification
Intro To Sales In Tech Mini Course
Languages
Bahasa Indonesia
Proficient
C2
English
Advanced
C1
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home option4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CRM Consultant
Ematic Solutions
09.2023 - 07.2024
Account Manager
Ematic Solutions
09.2022 - 05.2023
Jr. Customer Success Manager
Ematic Solutions
12.2021 - 08.2022
SaaS Sales Executive
ASM Consulting Partners
09.2021 - 12.2021
Sales Consultant
Kontrak Hukum
06.2021 - 09.2021
Associate Account Executive
Codemi
11.2020 - 04.2021
Merchant Relation
YUKK Indonesia
03.2019 - 08.2019
Customer Happiness and Operation
Airfrov (HM2B Pte. Ltd,)
10.2017 - 01.2018
Business and Comercial
Urbanhire
03.2017 - 06.2017
Senior Account Manager
Ematic Solutions
6 2023 - Current
Bachelor's degree - Marketing/Marketing Management
Universitas Prasetiya Mulya