Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
TIARA RAHAYU

TIARA RAHAYU

Virtual Assistant
Bandung,Indonesia

Summary

With a strong foundation in banking, customer service, and sales administration, I bring a wealth of transferable skills to the role of Virtual Assistant. My experience as a bank teller sharpened my ability to manage financial transactions accurately and efficiently while maintaining a high standard of customer care. In customer service, I developed exceptional communication skills, resolving inquiries and providing tailored solutions that enhanced customer satisfaction. Additionally, my background in sales administration allowed me to effectively manage schedules, process orders, and support sales teams to meet targets. These experiences have equipped me with a keen eye for detail, organizational proficiency, and the ability to work independently key qualities that are essential for providing seamless administrative support and top-tier customer service in a virtual environment. I am eager to apply these skills to a Virtual Assistant position, where I can contribute to streamlining operations and providing outstanding support remotely.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bank Teller and Customer Service

PT. Bank Negara Indonesia
09.2016 - 03.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Sales Administration

PT. Indomarco Adi Prima
10.2015 - 09.2016
  • Contributed to the overall growth of the organization by consistently seeking ways to improve sales administration processes and procedures.
  • Cultivated a high-performance culture within the Sales Administration team through recognition of achievements and encouragement of continuous improvement efforts.
  • Implemented process improvements to increase efficiency within the Sales Administration department, resulting in time savings and cost reduction.
  • Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.

Executive Secretary

Serela Waringin by Kagum Hotel
05.2014 - 04.2015
  • Organized and updated schedules for executives.
  • Coordinated travel arrangements and bookings for executive staff.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled confidential information in professional manner.

Education

First Graduated - Accounting

Widyatama University
Bandung
03.2014

Skills

Communication

Certification

SGBVA

Timeline

SGBVA

11-2023

Bank Teller and Customer Service

PT. Bank Negara Indonesia
09.2016 - 03.2020

Sales Administration

PT. Indomarco Adi Prima
10.2015 - 09.2016

Executive Secretary

Serela Waringin by Kagum Hotel
05.2014 - 04.2015

First Graduated - Accounting

Widyatama University
TIARA RAHAYUVirtual Assistant