Tiffany Ghighina
Nampa
Summary
Results-driven operations supervisor with 18 years in coordinating after-hours service, supporting field personnel, and enhancing customer service. Expertise in scheduling, dispatching, and conflict resolution, ensuring efficient operations and team collaboration. Proven ability to communicate effectively and make sound decisions under pressure, prioritizing customer needs and fostering a reliable, professional environment.
Overview
18
18
years of professional experience
Work History
On-Call Supervisor
Right Now Heating and Air
Caldwell
06.2007 - 09.2025
- Managed after-hours operations, serving as the primary point of contact for customers, technicians, and staff during evenings, weekends, and holidays.
- Coordinated emergency HVAC, plumbing, and electrical service calls to ensure timely customer assistance and efficient technician dispatch.
- Scheduled and assigned service calls based on technician availability, location, skill set, and urgency of customer needs.
- Provided support and guidance to field technicians, helping resolve service issues and customer concerns in real time.
- Resolved escalated customer situations with professionalism and sound judgment, finding effective solutions while maintaining customer satisfaction.
- Communicated with service, sales, and management teams to ensure seamless operations and proper follow-up on outstanding service requests.
- Improved after-hours procedures and workflows to enhance response times, streamline operations, and support service efficiency.
- Maintained accurate records of service calls, customer interactions, technician activities, and emergency response actions to ensure operational continuity.
Education
High School Diploma -
El Dorado
Albuquerque, NM05-1987
Skills
- Emergency Dispatch Coordination
- Operations Management
- Workforce Scheduling
- Process Improvement
- Customer Retention
- Team Leadership
- Customer Service Excellence
- Conflict Resolution
- Problem Solving
- Time Management
- Adaptability
- Dispatch & Scheduling Software
- Administrative Support
- Multi-Tasking in Fast-Paced Environments
- Communication
Timeline
On-Call Supervisor
Right Now Heating and Air
06.2007 - 09.2025
High School Diploma -
El Dorado