Tiffany Mcgovern
Spirit Lake
Summary
Dynamic and dedicated professional with a strong background in customer service at Bean Buzz Espresso. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and team leadership, fostering a positive environment that encourages repeat business and collaboration among colleagues.
Overview
5
5
years of professional experience
Work History
Barista
Bean Buzz Expresso
05.2025 - Current
- Prepared high-quality espresso beverages using manual and automated equipment
- Provided exceptional customer service, ensuring satisfaction and repeat business
- Maintained cleanliness and organization of workstations to meet health standards
- Assisted in inventory management, monitoring stock levels of coffee and supplies
- Trained new baristas on beverage preparation techniques and customer service protocols
- Collaborated with team members to streamline order processing during peak hours
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Triple Play
06.2023 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Handled cash register operations, including balancing drawers at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hostess
Silverwood Theme Park Inc. Athol ID
08.2020 - 2022
- Greeted and seated guests promptly, ensuring efficient flow of customer traffic.
- Managed reservation system, coordinating seating arrangements for optimal guest experience.
- Assisted in training new staff on customer service standards and operational procedures.
- Provided menu information and recommendations to enhance guest dining choices.
- Handled guest inquiries and concerns professionally, resolving issues to maintain positive relationships.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Medical Assistant
Carrington College
High School Diploma -
Timberlake High School
Spirit Lake, ID06.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Excellent memory
- Hospitality service expertise
- Professional demeanor
- Quality control
Timeline
Barista
Bean Buzz Expresso
05.2025 - Current
Cashier
Triple Play
06.2023 - 09.2024
Hostess
Silverwood Theme Park Inc. Athol ID
08.2020 - 2022
No Degree - Medical Assistant
Carrington College
High School Diploma -
Timberlake High School