Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tiffany Nichols

Naples

Summary

Lodge Manager at Thunder Butte Mountain Lodge, excelling in guest relations and revenue generation. Expert in reservation management, I successfully coordinated events that enhanced customer satisfaction and increased visibility. Committed to maintaining high service standards while ensuring operational efficiency.

Overview

20
20
years of professional experience

Work History

Thunder Butte Mountain Lodge Manager

Thunder Butte Mountain Lodge
01.2017 - Current
  • Assisted in daily Lodge operations to ensure guest satisfaction and smooth service delivery.
  • Facilitated marketing strategies to increase lodge visibility and attract new customers.
  • Provided assistance with inventory management, ensuring availability of essential supplies for operations.
  • Engaged with guests to gather feedback, contributing to ongoing improvements in service quality.
  • Learned and implemented safety protocols to maintain a secure environment for staff and guests.
  • Managing reservations and guest inquiries through property management systems.
  • Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Implemented successful strategies to increase customer satisfaction.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Inwood Crossing Account Manager

Inwood Crossing, Inc.
01.2006 - 10.2013
  • Managed payables and receivables processes, ensuring accuracy and timely transactions.
  • Collaborated with cross-functional teams to resolve billing discrepancies efficiently.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Maintained records by imaging invoices, debits, and credits.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.

Education

Bachelor of Arts - Psychology

The University of West Florida
Pensacola, FL
01-2003

Skills

  • Maintenance coordination
  • Guest relations management
  • Reservation management
  • Revenue generation
  • Housekeeping supervision
  • Effective communication
  • Property maintenance
  • Guest accommodations
  • Marketing strategy
  • Verbal and written communication

Languages

German
Native or Bilingual

Timeline

Thunder Butte Mountain Lodge Manager

Thunder Butte Mountain Lodge
01.2017 - Current

Inwood Crossing Account Manager

Inwood Crossing, Inc.
01.2006 - 10.2013

Bachelor of Arts - Psychology

The University of West Florida

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Tiffany Nichols