Tiffany Oswald

Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

• Conducted patient follow-up, triage and result calls to monitor treatment progress and answer any questions.
• Administered medications and injections as prescribed, and refilled medications adhering strictly to protocols for patient safety.
• Performed EKGs, Holter monitors, MRSA Swab and Leqvio injections and other diagnostic tests, contributing to accurate and timely diagnoses.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.

• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Obtained client medical history, vitals, medication information, symptoms, and allergies.
• Completed EKGs, MRSA swab, ETT, Cardiac monitors and other tests based on patient presentation in office.
• Conducted routine phlebotomy laboratory tests to assist in diagnosis and treatment of conditions.
• Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
• Placed phone calls to patient to provide results or triage
• Medication refills
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Safety Coordinator providing monthly updates on codes and recommended prevention.
• Refill committee to help develop a smart phrase to implement into EMR and make process easier, accurate and time efficient.
• Help develop a program to launch and encourage Mychart Patient Portal sign up.
• Preceptor for MA Caps program. Oriented nd trained new staff on clinic polices and procedures

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Documented patient information and care activities in electronic health record.
• Helped patients with grooming, peri care and feeding based on individual needs.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed meal prep and light housekeeping duties to maintain a clean, safe, and organized living space for patients.