Tiffany Richey

• Provided one-on-one mentoring for 11 Maverik stores to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Increased employee competency with creation of targeted skill development paths.
• Streamlined onboarding process, reducing new hire ramp-up time.
• Provided coaching and mentoring to employees.
• Trained and mentored 15 new team members for others stores and 5 store directors.

• Drive a customer-centric culture, ensure exemplary customer service, and resolve customer complaints to foster a dedicated and satisfied staff.
• Manage store budgets, implement P&L goals, and regularly review reports to identify areas for improvement.
• Oversee daily operations, implement best practices, improve productivity, and ensure the store meets operational standards.
• Ensure compliance with safety regulations and maintain the cleanliness of the facility.
• Implement company initiatives and collaborate with the District Manager on business plans.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• NamlaOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
• Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
• Stacked items according to weights, sizes, types, and picking priorities.
• Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
• Operated pallet jacks to move large and heavy items for sorting.
• Inspected items for damage or defects before sorting as part of quality control process.
• Followed company policies and procedures to produce consistent work results.
• Assessed and sorted items into containers or designated areas according to classification, size, and condition.
• Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
• Utilized sorting systems to sort items fast and accurately.
• Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
• Trained new employees on proper sorting procedures, promoting consistency across the team.
• Collaborated with team members to identify and address areas needing improvement in the sorting process.
• Assisted in training new sorters, sharing best practices and techniques for efficient sorting.
• Played key role in meeting daily sorting quotas through diligent work and focus.