Tika Nirmala Sari
Medan
Summary
Motivated professional with expertise in customer service and team collaboration. Demonstrates adaptability in diverse environments through strong interpersonal skills and a commitment to continuous learning. Proven ability to drive positive results and contribute to team success. Experienced lecturer skilled in student engagement and curriculum development, fostering collaborative learning environments that enhance academic success.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Dosen Tetap Program Studi Manajemen
Universitas Potensi Utama
01.2018 - Current
- Delivered lectures and facilitated group discussions in management studies at Universitas Potensi Utama.
Quality Account Officer
PT. Intrias Mandiri Sejati
Medan
01.2008 - 01.2011
- Contributed to quality assurance efforts as a Quality Account Officer at the Call Centre of PT. Telkomsel Medan.
Customer Care by Online (CAROLINE)
PT. Perdana Perkasa Elastindo
Medan
01.2005 - 01.2008
- Served as a customer care representative at the PT. Telkomsel Medan call centre for PT. Perdana Perkasa Elastindo.
Education
S-2 - Manajemen Sumber Daya Manusia
Universitas Terbuka
01-2015
S-1 - Ekonomi/Manajemen
Universitas Medan Area
01-2010
D-III - Bahasa Inggris
Politeknik AMIK MBP
01-2004
SMU -
SMU Negeri 2 Medan
01-2001
SLTP -
SLTP Swasta Angkasa
01-1998
SD -
SD Swasta YAPSI
01-1995
Skills
- Customer relationship management
- Data analysis
- Team collaboration
- Quality assurance
- Project management
- Effective communication
- Client relationship management
- Team leadership and motivation
Disclaimer
2026-05-30, Tika Nirmala Sari, S.E., M.M.
Certification
- Sertifikat Sertifikasi Dosen
- Sertifikat Bahasa Asing (IELTS), 6
Custom Section
- 2024, Dosen Pendamping Program Magang dan Studi Independen Bersertifikat (DPP MSIB Angaktan 5), PT Pelayaran Nasional Indonesia (Persero)
- 2024, Dosen Pendamping Program Magang dan Studi Independen Bersertifikat (DPP MSIB Angaktan 6), PT.MALEO EDUKASI TEKNOLOGI (EDUCOURSE)
Timeline
Dosen Tetap Program Studi Manajemen
Universitas Potensi Utama
01.2018 - Current
Quality Account Officer
PT. Intrias Mandiri Sejati
01.2008 - 01.2011
Customer Care by Online (CAROLINE)
PT. Perdana Perkasa Elastindo
01.2005 - 01.2008
S-2 - Manajemen Sumber Daya Manusia
Universitas Terbuka
S-1 - Ekonomi/Manajemen
Universitas Medan Area
D-III - Bahasa Inggris
Politeknik AMIK MBP
SMU -
SMU Negeri 2 Medan
SLTP -
SLTP Swasta Angkasa
SD -
SD Swasta YAPSI