Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications Education
References
Timeline
AdministrativeAssistant
Timothy Malabago

Timothy Malabago

London

Summary

With over 10 years as a Les Clefs d'Or member in 5-star luxury hotels, I prioritize delivering exceptional hospitality and exceeding guest expectations. Committed to team growth, I foster leadership and mentorship for collective success. Continuously pursuing personal and professional development, I lead by example, embodying excellence in every aspect of my role as a Concierge.

Overview

13
13
years of professional experience

Work History

Deputy Head Concierge

5 Grosvenor House Suites
02.2023 - Current
  • Creating bespoke itineraries for guests prior to their arrival and during their stay
  • Recommending and booking restaurants, spa treatments, chauffeur services, private guided tours, theater, exhibitions, sports events, etc
  • Responding to guests’ requests internally, over the phone, and via email
  • Developing the Concierge team by designing and delivering on-the-job training
  • Represent the hotel at Les Clefs d’Or meetings and events and International Congress.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrate a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Demonstraing creativity and resourcefulness through the development of innovative solutions.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Resolv problems, improved operations and provide exceptional service.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisting with luggage, internal post, and parcel deliveries

Concierge

5* The Ned London – Member of Forbes Travel Guide
11.2021 - 02.2023

Concierge

5* Rosewood London – Member of Forbes Travel Guide
06.2019 - 11.2021

Concierge

5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2016 - 06.2020

Night Concierge

5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2011 - 09.2016

Education

GNVQ Information, Communication And Technology

Brooklands College
Weybridge, Surrey

Skills

Building meaningful and lasting relationships with guestsundefined

Accomplishments

  • Became a Les Clefs d’Or member in May 2018

Qualifications Education

  • Practical Training Certificate, People 1st
  • Level 3 Team Leader Certificate awarded by the Institute of Leadership and Management
  • Brooklands College (September 2003 – June 2006), GNVQ Information Communication and Technology

References

  • Emanuele Andrisani, Head Concierge at Grosvenor House Suites, 02075184870
  • Jose Pauco, Deputy Head Concierge at Hyatt London The Churchill & Former Head Concierge at The Milestone Hotel & Residences, 02074865800

Timeline

Deputy Head Concierge

5 Grosvenor House Suites
02.2023 - Current

Concierge

5* The Ned London – Member of Forbes Travel Guide
11.2021 - 02.2023

Concierge

5* Rosewood London – Member of Forbes Travel Guide
06.2019 - 11.2021

Concierge

5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2016 - 06.2020

Night Concierge

5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2011 - 09.2016

GNVQ Information, Communication And Technology

Brooklands College

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Timothy Malabago