Timothy Malabago
London
Summary
With over 10 years as a Les Clefs d'Or member in 5-star luxury hotels, I prioritize delivering exceptional hospitality and exceeding guest expectations. Committed to team growth, I foster leadership and mentorship for collective success. Continuously pursuing personal and professional development, I lead by example, embodying excellence in every aspect of my role as a Concierge.
Overview
13
13
years of professional experience
Work History
Deputy Head Concierge
5 Grosvenor House Suites
02.2023 - Current
- Creating bespoke itineraries for guests prior to their arrival and during their stay
- Recommending and booking restaurants, spa treatments, chauffeur services, private guided tours, theater, exhibitions, sports events, etc
- Responding to guests’ requests internally, over the phone, and via email
- Developing the Concierge team by designing and delivering on-the-job training
- Represent the hotel at Les Clefs d’Or meetings and events and International Congress.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrate a high level of initiative and creativity while tackling difficult tasks.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Demonstraing creativity and resourcefulness through the development of innovative solutions.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Resolv problems, improved operations and provide exceptional service.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Assisting with luggage, internal post, and parcel deliveries
Concierge
5* The Ned London – Member of Forbes Travel Guide
11.2021 - 02.2023
Concierge
5* Rosewood London – Member of Forbes Travel Guide
06.2019 - 11.2021
Concierge
5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2016 - 06.2020
Night Concierge
5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2011 - 09.2016
Education
GNVQ Information, Communication And Technology
Brooklands College
Weybridge, SurreySkills
Building meaningful and lasting relationships with guestsUsing creativity to meet and exceed guests’ expectationsWorking well under pressure and pursuing projects with energy and enthusiasmStrong attention to detailProficient in Microsoft Office (Excel, Word, PowerPoint)Proficient in Opera, HotSoS, Alliants, ALICE
Accomplishments
- Became a Les Clefs d’Or member in May 2018
Qualifications Education
- Practical Training Certificate, People 1st
- Level 3 Team Leader Certificate awarded by the Institute of Leadership and Management
- Brooklands College (September 2003 – June 2006), GNVQ Information Communication and Technology
References
- Emanuele Andrisani, Head Concierge at Grosvenor House Suites, 02075184870
- Jose Pauco, Deputy Head Concierge at Hyatt London The Churchill & Former Head Concierge at The Milestone Hotel & Residences, 02074865800
Timeline
Deputy Head Concierge
5 Grosvenor House Suites
02.2023 - Current
Concierge
5* The Ned London – Member of Forbes Travel Guide
11.2021 - 02.2023
Concierge
5* Rosewood London – Member of Forbes Travel Guide
06.2019 - 11.2021
Concierge
5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2016 - 06.2020
Night Concierge
5* The Milestone Hotel & Residences – Member of the Leading Hotels of the World and Forbes Travel Guide
09.2011 - 09.2016
GNVQ Information, Communication And Technology
Brooklands College