Tina Lammers
Pocatello
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring customer satisfaction. Considered hard working, ethical and detailed-oriented. Offers great people skills, knowledge of facility operations and approach to documentation. Team oriented with strengths in time management and multitasking.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
PORTNEUF MEDICAL CENTER
POCATELLO, ID
11.2024 - Current
- Managed patient check-in process, ensuring accurate data entry and efficient service delivery.
- Coordinated communication between patients and healthcare providers to facilitate timely care.
- Scheduled appointments and follow-ups, optimizing patient flow and resource allocation.
- Monitored compliance with healthcare regulations, ensuring adherence to policies and best practices.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Patient Access Representative
BITTERROOT HEALTH DALY HOSPITAL
Corvallis, MT
05.2022 - 08.2024
- Greeted and checked patients into appointments, verified insurance, created new patient accounts, scheduled appointments, answered phones and directed calls. Collected co-pays and provided appropriate paperwork for appointments. Daily tasks of print to fax, emailing, photocopying and answering patient questions.
Special Needs Para, grades 3 & 4
CORVALLIS SCHOOL DISTRICT
Corvallis, MT
08.2020 - 03.2022
- One on one with student(s) math, reading, problem solving, assisted teacher in classroom setting.
Checker
SUPER 1 FOODS
Hamilton, MT
06.2020 - 08.2020
- Checked out customers, counted down tills, assisted in training new employees.
Manager, Dino Mart/Sinclair
FICKLER OIL COMPANY
Deer Lodge, MT
07.2017 - 09.2018
- Scheduling of employees, store safety.
- Ordering stock, daily books, deposits, inventory, store organization and working with vendors.
Education
No Degree - General Studies
BYU-IDAHO
Rexburg, ID07-2023
Pathway Connect Life Skills, English And Finance - Arts & Science
BYU PATHWAYS CONNECT WORLDWIDE
Rexburg, ID12-2022
undefined
UTAH STATE UNIVERSITY
Logan, UT04-2009
Associates Degree - undefined
RICKS COLLEGE
Rexburg, ID06-1995
Skills
- Creative/Imaginative
- Motivated
- Leadership Skills
- Team Oriented
- Honest
- Phone Skills/Customer Service
- Self Motivated
- HIPAA compliance
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Data entry proficiency
- Reception management
- Multitasking and organization
- Friendly and outgoing
- Attention to detail
- Punctual and hardworking
- Detail Oriented
- Dedicated
- Reliable
Timeline
Patient Service Representative
PORTNEUF MEDICAL CENTER
11.2024 - Current
Patient Access Representative
BITTERROOT HEALTH DALY HOSPITAL
05.2022 - 08.2024
Special Needs Para, grades 3 & 4
CORVALLIS SCHOOL DISTRICT
08.2020 - 03.2022
Checker
SUPER 1 FOODS
06.2020 - 08.2020
Manager, Dino Mart/Sinclair
FICKLER OIL COMPANY
07.2017 - 09.2018
Associates Degree - undefined
RICKS COLLEGE
undefined
UTAH STATE UNIVERSITY
No Degree - General Studies
BYU-IDAHO
Pathway Connect Life Skills, English And Finance - Arts & Science
BYU PATHWAYS CONNECT WORLDWIDE