Titus Dixon
Nampa
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Hard working, always on time, willing to do any task, good with customers and co-workers also not afraid of hands on work and have no physical restrictions.
Overview
3
3
years of professional experience
Work History
Shift Lead
Epic Shine Car Wash
Nampa
04.2022 - 04.2025
- Supervised daily operations to maintain efficient car wash services.
- Trained new team members on safety and service protocols.
- Monitored equipment performance to ensure optimal functionality.
- Implemented cleaning procedures for vehicles and facility upkeep.
- Resolved customer inquiries and ensured high service satisfaction.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
Education
Skyview Highschool
Nampa, IDSkills
- Equipment maintenance
- Safety protocols
- Customer service
- Training new employees
- Team leadership
- Operational oversight
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Crew coordination
- Work delegation
- Daily reporting
- Shift leadership
- Sales proficiency
- Employee training
- Customer service focus
- Guest service
- Workplace safety
- Rules enforcement
- Conflict management
- Staff supervision
- Coaching and mentoring
Timeline
Shift Lead
Epic Shine Car Wash
04.2022 - 04.2025
Skyview Highschool