Titus Febriandri Prasetyo
Store Manager
Yogyakarta
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Footlocker Retail
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
H&M Retail
09.2021 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Section Manager
H&M Retail
06.2016 - 09.2021
- Mentored junior employees for career growth, building a strong talent pipeline for the organization.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Developed and executed strategic plans to achieve company objectives and improve overall performance.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Floor Supervisor
Parkson Dept Store
12.2015 - 06.2016
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Deputy Manager
Stradivarius, Inditex
04.2015 - 09.2015
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Supervisor
Matahari Department Store
07.2013 - 04.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Economics - Managerial Economics
Sanata Dharma University
Yogyakarta, Indonesia 04.2001 -
Skills
Employee Training
Team Development
Retail Inventory Management
Store operations
Shift Scheduling
Sales Analysis
Timeline
Store Manager
Footlocker Retail
08.2023 - Current
Assistant Store Manager
H&M Retail
09.2021 - 07.2023
Section Manager
H&M Retail
06.2016 - 09.2021
Floor Supervisor
Parkson Dept Store
12.2015 - 06.2016
Deputy Manager
Stradivarius, Inditex
04.2015 - 09.2015
Supervisor
Matahari Department Store
07.2013 - 04.2015
Bachelor of Economics - Managerial Economics
Sanata Dharma University
04.2001 -
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