Overview
Work History
Education
Skills
Timeline
Generic

Tomisha Brandenburg

Nampa

Overview

9
9
years of professional experience

Work History

Store Manager

LOFT
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Assessed staffing needs based on workload fluctuations and planned strategic hiring initiatives accordingly. Hiring, training, and onboarding all new associates.
  • Top performer in the district in 2024 philanthropic events.
  • Shifted the team to a hospitality mindset in the store leading to a $2.9M growth in sales in 2 years.
  • Trained and created buy-in to our new client facing technology rollout Concierge.

Assistant Manager

LOFT
03.2018 - 12.2023
  • Operated as the interim store manager and have was the Assistant Manager from March of 2018 to December of 2023
  • Passionate about leading my team to drive daily sales and exceed in guests expectations. Effectively manage payroll by scheduling to business needs and predicting business forecasts. Manage time effectively for myself and my team to complete tasks in order of priority.
  • Won an Ovation award for increasing sales, conversion, and credit in Q3 (August, September, October of 2019)
  • Oversee opening and closing duties and delegate tasks to promote efficient operations.
  • Exceed revenue targets through effective promotional planning and merchandising strategies.
  • Address escalated customer service issues and work directly with customers to provide assistance and restore satisfaction.
  • Manage successful retail teams by recruiting, training, and empowering workers to exceed expectations.
  • Engage customers with friendly conversation and offers of support, building loyalty and increasing sales.
  • Regulate shrinkage and support loss prevention objectives by closely monitoring store security protocols.
  • Train and mentor employees to maintain friendly demeanor, provide professional service, and uphold company values.
  • Work with sales and merchandising teams to verify proper promotional signage and product placement aligned with weekly store ads.

Sales Associate

Kohl's
11.2016 - 03.2018
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Created memorable customer experiences by offering personalized sales support.
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
  • Took charge of Men’s Basics department; merchandising, floor-sets, replenishing, back stocking, etc.
  • Worked on the truck team where we unloaded the trucks quickly, and efficiently. As well as bringing merchandise to stock the floor.

Education

High School Diploma - undefined

Inspire Connections Academy
Boise, ID
05.2017

Skills

  • Schedule management
  • Cash handling
  • Problem solving
  • OMNI channel
  • Employee training and coaching
  • Merchandising strategy
  • Associate engagement
  • Communications
  • Customer service
  • Inventory tracking
  • Recruiting
  • Retail Management
  • Hospitality

Timeline

Store Manager

LOFT
12.2023 - Current

Assistant Manager

LOFT
03.2018 - 12.2023

Sales Associate

Kohl's
11.2016 - 03.2018

High School Diploma - undefined

Inspire Connections Academy

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Tomisha Brandenburg