Tommy Prasetyo Sujatmiko
Director Of Food And Beverage
Summary
Highly-motivated food and beverage worker with over 12+ years track record driving revenue through exceptional serving skills. Demonstrated ability to take and deliver accurate orders. Great problem solving skills and a knack for ensuring customer satisfaction.
Overview
18
18
years of professional experience
Work History
Director of Food and Beverage
Four Points By Sheraton
11.2023 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Director of Food and Beverage
Sheraton Hotel and Resorts
05.2023 - 07.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Motivated staff to perform at peak efficiency and quality.
Assistant Director of Food and Beverage
Oakwood Premier Jakarta SCBD (Pre-Opening)
07.2022 - 05.2023
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects and analyzed data to identify opportunities for improvement.
Food and Beverage Manager
Mandarin Oriental Hotel Group
08.2019 - 07.2022
- Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Oversees all culinary, restaurant, beverage and room service operations.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Managing food and beverage operations within budget, forecasting, profit and loss report and to highest standards.
- Takes ownership of guest complaint/problem until it is resolved or it has been addressed by appropriate manager or employee.
- Provide two way communication and nurture ownership environment with emphasis in motivation and teamwork.
- Menu selection and effective F&B menu pricing.
- Comply with all health and safety regulations.
- Identify training needs and propose training plan in order to maintain standard of service.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Reviews staffing levels to ensure that guest service and operational needs are met.
Food and Beverage Manager
Aloft Jakarta Wahid Hasyim
11.2018 - 08.2019
- Managing food and beverage operations within budget, forecasting, profit and loss report and to highest standards.
- Leading F&B team by attracting, recruiting, training and appraising talented personnel.
- Provide two way communication and nurture ownership environment with emphasis in motivation and teamwork.
- Menu selection and effective F&B menu pricing.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
- Identify training needs and propose training plan in order to maintain standard of service.
- Anticipate guests needs, respond promptly and acknowledge all guests & preference.
- Ensure guest satisfaction is continuously achieved in accordance with GuestVoice score.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
Restaurant Manager
The Ritz-Carlton Jakarta, Mega Kuningan
11.2016 - 11.2018
- Menu selection and effective F&B menu pricing.
- Budget, Forecasting, profit and loss report.
- Identify training needs and propose training plan in order to maintain standard of service.
- Anticipate guests needs, respond promptly and acknowledge all guests & preference.
- Ensure guest satisfaction is continuously achieved in accordance with GuestVoice score.
- Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Prepared for and executed new menu implementations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Executive Club Lounge Assistant Manager
The Ritz-Carlton Jakarta, Pacific Place
08.2014 - 11.2016
- In charge of daily operation at Executive Club Lounge.
- Monitor and maintain expenses.
- Anticipate guests needs, respond promptly and acknowledge all guests.
- Ensure guest satisfaction is continuously achieved in accordance with Gallup score.
- Supervise, encourage and maintain excellent service carried out by team.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Restaurant Supervisor
The Ritz-Carlton Jakarta, Pacific Place
07.2012 - 08.2014
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
In Room Dining Supervisor
The Ritz-Carlton Jakarta, Pacific Place
06.2011 - 07.2012
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production and plating for quality control.
- Created new recipes, outlined steps and training staff on correct preparation.
- Controlled food costs and managed inventory.
In Room Dining Captain
The Ritz-Carlton Jakarta, Pacific Place
09.2010 - 06.2011
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Coordinated dining room staff schedules to provide adequate floor coverage.
In Room Dining Server
The Ritz-Carlton Jakarta, Pacific Place (Pre-Opening)
08.2007 - 09.2010
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Education
Diploma III - Food And Beverage Management
Sekolah Tinggi Pariwisata Bandung
Bandung, JB 07.2003 - 2007.01
Skills
Food service operations
Food safety protocol
Budgeting
Cost controls
Strategic planning
Timeline
Director of Food and Beverage
Four Points By Sheraton
11.2023 - Current
Director of Food and Beverage
Sheraton Hotel and Resorts
05.2023 - 07.2023
Assistant Director of Food and Beverage
Oakwood Premier Jakarta SCBD (Pre-Opening)
07.2022 - 05.2023
Food and Beverage Manager
Mandarin Oriental Hotel Group
08.2019 - 07.2022
Food and Beverage Manager
Aloft Jakarta Wahid Hasyim
11.2018 - 08.2019
Restaurant Manager
The Ritz-Carlton Jakarta, Mega Kuningan
11.2016 - 11.2018
Executive Club Lounge Assistant Manager
The Ritz-Carlton Jakarta, Pacific Place
08.2014 - 11.2016
Restaurant Supervisor
The Ritz-Carlton Jakarta, Pacific Place
07.2012 - 08.2014
In Room Dining Supervisor
The Ritz-Carlton Jakarta, Pacific Place
06.2011 - 07.2012
In Room Dining Captain
The Ritz-Carlton Jakarta, Pacific Place
09.2010 - 06.2011
In Room Dining Server
The Ritz-Carlton Jakarta, Pacific Place (Pre-Opening)
08.2007 - 09.2010
Diploma III - Food And Beverage Management
Sekolah Tinggi Pariwisata Bandung
07.2003 - 2007.01
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