Toni Nurhakim
Technical Services Implementation Engineer
Bogor,JB
Summary
Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in private and public cloud environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Driven and solution-oriented with passion for technology and customer service. Possesses foundational knowledge in networking and troubleshooting, with practical skills in resolving software and hardware issues related to cloud infrastructure. Committed to delivering effective solutions and enhancing user satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
People Development Program
Ka-solusi
South Jakarta, Jakarta
01.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technical Support Engineer
NTT Data
02.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Education
Bachelor of Science - Telecommunications
Politeknik Negeri Bandung
Bandung 09.2016 - 11.2020
Skills
Problem-solving
Timeline
Technical Support Engineer
NTT Data
02.2022 - Current
People Development Program
Ka-solusi
01.2021 - 01.2022
Bachelor of Science - Telecommunications
Politeknik Negeri Bandung
09.2016 - 11.2020
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