Tony Lopez
Nampa
Summary
Proven to enhance guest experiences and streamline operations. Leveraging strong work ethic and hospitality service. Skilled in high-volume dining environments, my focus is on driving performance and fostering positive outcomes.
Overview
8
8
years of professional experience
Work History
Server
Silverlake Ramen
06.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Warmly greeted and escorted guests to their assigned tables, seating 200-300 people per shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Yard House
10.2024 - 12.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Supervisor
Tocaya Organica
03.2018 - 09.2022
- Swiftly and gently addressed any customer complaints or concerns escalating it to management if necessary.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
- Coordinated with staft, kitchen, and management to ensure food, drinks, and guest services met company's expectations and standards.
Loader
Restaurant Depot
10.2020 - 04.2021
- Loaded/assisting customers vehicle with boxes weighing up to 10-50 Ibs.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Ability to collect pallets with a standard duty manual pallet
Dishwasher/ Prep
Pollo Loco
03.2017 - 03.2018
- Increased overall cleanliness of restaurant by regularly sweeping and mopping floors around dishwashing station.
- Cleared, washed and stacked all pans, kitchen utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, walk-in and other areas and applied sanitizing chemicals.
- Helped team meet expected demands by restocking work areas throughout restaurant such as food stations, salsa bar, and supply items.
Education
HS Diploma -
North High School
06.2015
Welding Module 1 Certification -
Southern California Regional Occupational Center
Torrance, CA01.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
High-volume dining
Performance Improvement
Team Member Support
Bilingual
- Point of sale operation
- Order Management
- Allergy awareness
Timeline
Server
Yard House
10.2024 - 12.2024
Server
Silverlake Ramen
06.2022 - 01.2025
Loader
Restaurant Depot
10.2020 - 04.2021
Supervisor
Tocaya Organica
03.2018 - 09.2022
Dishwasher/ Prep
Pollo Loco
03.2017 - 03.2018
HS Diploma -
North High School
Welding Module 1 Certification -
Southern California Regional Occupational Center