Tonya George
Heyburn
Summary
Detail-focused professional in eye care health, known for high productivity and efficient task completion. Possess specialized skills in patient pre-screening, diagnostic testing accuracy, and maintaining sterile equipment. Excel in communication, empathy, and teamwork to enhance patient experience and support clinical operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Operations Legal Specialist
North Texas Title
Greenville
03.2018 - 09.2019
- Assisted in drafting and reviewing legal documents for compliance purposes.
- Conducted legal research to support case analysis and decision-making processes.
- Organized and maintained legal files, ensuring easy access to important documents.
- Executed the confirmation, input, and filing of court-recorded documents, maintaining precise legal records.
- Reviewed contracts and agreements for adherence to company policies and regulations.
- Evaluated third-party service providers' qualifications based on their ability to meet contractual obligations.
- Ensured all internal processes were consistent with organizational policies and procedures.
- Created templates for new contracts and maintained database of existing contracts.
- Prepared legal documents such as contracts, leases and other agreements for review by attorneys.
- Organized client calendars, prepared mailings and handled high call volumes.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Identified and analyzed legal documents, discoveries and contracts.
- Trained staff on office procedures and case-specific duties.
Front End Zone Manager
Walmart
Royse City
07.2007 - 06.2018
- Trained team members on customer service best practices and product knowledge.
- Managed front-end operations to ensure smooth customer experiences.
- Oversaw inventory management and restocking procedures for optimal product availability.
- Collaborated with marketing to promote new products and seasonal promotions.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Scheduled staff shifts to align with peak business hours and customer demand.
- Conducted regular team meetings to foster communication and address operational issues.
- Performed regular audits of cash registers to verify accuracy of register transactions.
- Provided timely feedback to associates regarding job performance issues or concerns.
- Created a positive work environment by fostering open communication among all employees.
- Utilized data analysis tools such as Microsoft Excel to track operational performance metrics.
- Organized promotional events designed to attract customers into the store.
- Worked closely with store management on scheduling, budgeting, forecasting and other tasks as needed.
- Enforced safety policies ensuring a safe working environment for all employees.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Optometric Technician
Americas Best Contacts And Eyeclasses
Irving
01.2015 - 10.2016
- Conducted visual field tests and documented patient responses accurately.
- Educated patients on contact lens usage and proper eye care techniques.
- Managed inventory of optical supplies and ordered new stock as needed.
- Maintained a clean and organized workspace to ensure patient safety.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Ensured that all medical equipment was functioning properly before use.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Helped fit contact lenses on customers per doctor's instructions.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Verified prescriptions written by doctors prior to filling orders.
- Prepared invoices for services rendered and collected payments from patients.
- Facilitated the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Conducted inventory management for optical frames, lenses, and contact lens supplies.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Trained new staff on optometric testing procedures and clinic protocols.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Documented patient care by charting patient condition and treatment in records.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Conducted vision screenings using automated refraction technology.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Patient Access Representative
Conifer Health
Louisville
06.2012 - 08.2014
- Managed patient registrations and verified insurance information for effective access.
- Assisted patients with appointment scheduling and provided necessary documentation guidance.
- Collaborated with healthcare staff to resolve patient inquiries and concerns efficiently.
- Utilized electronic health record systems to maintain accurate patient information securely.
- Educated patients on financial responsibilities and payment options during registration process.
- Streamlined check-in procedures to enhance patient flow and reduce wait times.
- Trained new team members on policies, procedures, and use of software systems effectively.
- Ensured compliance with healthcare regulations during patient access interactions consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Verified demographics and insurance information to register patients in computer system.
- Ensured accuracy of all data entered into computer system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Education
Bachelor of Science - Optometry
Grand Canyon University
Phoenix, AZ 07.2023 - 07.2025
Certificate - Human Resources Management
Joliet Junior College
Joliet, IL 08.2010 - 12.2012
Northside High School
Louisville, KentuckySkills
- Patient care
- Customer service
- Inventory management
- Legal research
- Patient assessment
- Office administration
- Insurance verification and authorization
- Team training
- Contract review
- Data analysis
- Dispute resolution
- Operations management
- Document review
- Business strategy
- File and records management
- Microsoft Excel
- Collections
- Audit procedures
- Patient account management
- Medical billing and collections
- HIPAA compliance
Timeline
Bachelor of Science - Optometry
Grand Canyon University
07.2023 - 07.2025
Operations Legal Specialist
North Texas Title
03.2018 - 09.2019
Optometric Technician
Americas Best Contacts And Eyeclasses
01.2015 - 10.2016
Patient Access Representative
Conifer Health
06.2012 - 08.2014
Certificate - Human Resources Management
Joliet Junior College
08.2010 - 12.2012
Front End Zone Manager
Walmart
07.2007 - 06.2018
Northside High School