Tonya Howell
Boise
Summary
I have years of customer service experience, and understand the importance of the customer. I am great at multitasking and am a dependable, reliable employee. I can work well with other people and have the focus to get the job done. I am efficient and empathetic. I am organized and able to grasp new concepts. I have a positive attitude and will be a professional
Overview
7
7
years of professional experience
Work History
Customer Service Representative 2
Primary Health Medical Group
10.2022 - Current
- Greeted and managed the que of patients waiting to be checked in or out. Kept patients updated on wait times. Handled emergency situations with calm and care.
- Empathized with patients coming in who were unwell. Found providers who would fit the patients needs.
- Took calls from patients with detailed information for providers and nurses. Communicated with patients on balances and upcoming appointments
- Processed ingoing and outgoing faxes and scanning, taking payments and keeping the till balanced
Team Lead
Boise Biomat
06.2019 - 10.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Created a positive work environment by supporting my team members, good communication, and team member appreciation
- Served as a model for the team by demonstrating proper procedures, helping to screen and as a phlebotomist on the floor.
- Kept the que of patients flowing smoothly both thru communication and scheduling.
Hairstylist/ Shop Owner
Self
04.2018 - 08.2022
- Maintained cleanliness of my workspace, creating a welcoming environment for clients.
- Kept accurate financial records, including sales, expense tracking, and budget.
- Built clientele through great customer service and listening and completing what the client asked for. Giving advice on what would and would not work.
- Processed payments, maintained the schedule, volunteered to meet new people.
Education
No Degree - Cosmetology Certification
Vogue Beauty College
Idaho Falls, ID07-2008
High School Diploma -
Skyline High School
Idaho Falls, ID08-1993
Skills
- I am a problem solver who has several years of customer service I am able to keep my patience in the face of adversity
- I am a skilled communicator, both when sharing or receiving information
- I am a quick learner but am not afraid to ask questions when needed
- I am loyal and dependable and understand the importance of showing up to work and maintaining a good attitude
Timeline
Customer Service Representative 2
Primary Health Medical Group
10.2022 - Current
Team Lead
Boise Biomat
06.2019 - 10.2022
Hairstylist/ Shop Owner
Self
04.2018 - 08.2022
No Degree - Cosmetology Certification
Vogue Beauty College
High School Diploma -
Skyline High School
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