Summary
Overview
Work History
Education
Skills
Timeline
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Tracie Condie

Caldwell

Summary

Dynamic healthcare professional with extensive experience at Parallon, excelling in insurance verification and delivering stellar customer service. Proven track record in staff training and policy explanation, enhancing team performance and patient relations. Adept at coding accuracy, ensuring seamless operations and exceptional patient experiences.

Overview

28
28
years of professional experience

Work History

Team Lead Registrar

Parallon
Nashville
02.2016 - Current
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Provided exemplary customer service.
  • Verified insurances and obtained pre-certifications.
  • Interviewed incoming patients, their relatives, or other responsible individuals to obtain proper demographic, insurance, and financial information.
  • Understand and explain policies regarding service, pricing, insurance billing, and payment of accounts.
  • Calling of prompt and accurate codes overhead.

Certified Paraoptometric Assistant

Advanced Eye & Laser Center Of California
Nampa
08.1997 - 02.2016
  • Pre-testing of patients for the optometrist.
  • Specialty testing for glaucoma.
  • Front office collections, and back office billing of insurance.

Education

Associate of Applied Science - Medical Office Technology

Treasure Valley Community College
Ontario, Or
05-1994

Skills

  • Meditech
  • HPS
  • FOS
  • Kronos
  • Insurance verification
  • Stellar customer service
  • Staff training
  • Policy explanation
  • Coding accuracy
  • Patient relations

Timeline

Team Lead Registrar

Parallon
02.2016 - Current

Certified Paraoptometric Assistant

Advanced Eye & Laser Center Of California
08.1997 - 02.2016

Associate of Applied Science - Medical Office Technology

Treasure Valley Community College

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Tracie Condie