Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Wallace

Lewiston

Summary

Assistant General Manager at McDonald's with expertise in staff management and customer service. Achieved significant improvements in customer satisfaction and reduced inventory waste through streamlined processes. Proficient in employee development and scheduling, leading to a highly motivated team focused on service excellence.

Overview

19
19
years of professional experience

Work History

Assistant General Manager

McDonald's
04.2006 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Interacted well with customers to build connections and nurture relationships.


Education

No Degree - General Studies

Boise State University
Boise, ID

High School Diploma -

Nezperce High School
Nezperce, ID

Skills

  • Staff management and development
  • Inventory and operations control
  • Food safety and sanitation
  • Employee scheduling
  • Customer service excellence
  • Training and development skill
  • Team leadership strength
  • Scheduling
  • Schedule management
  • Decision-making

Timeline

Assistant General Manager

McDonald's
04.2006 - Current

No Degree - General Studies

Boise State University

High School Diploma -

Nezperce High School

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Tracy Wallace