Summary
Overview
Work History
Education
Skills
Timeline
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Travis Moncur

Pocatello

Summary

Dynamic professional with a proven track record in customer service, excelling in building rapport and enhancing satisfaction. Skilled in problem-solving and efficient work ethic, I consistently exceeded performance targets while training new team members and fostering a collaborative environment. Committed to delivering high-quality service and maintaining attention to detail.

Overview

6
6
years of professional experience

Work History

Valet

Sexdo
05.2024 - 03.2025
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Promoted repeat business through friendly interactions and consistent delivery of prompt service to all customers.
  • Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.

Co-Owner

American Custom Cycles, Llc.
03.2022 - 03.2025
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Established foundational processes for business operations.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.

Prep Cook

Grace Assisted Living
04.2022 - 12.2022
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Assistant Manager

A New Hope Llc
07.2019 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

High School Diploma -

Snake River High School
Blackfoot, ID

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Strong communication skills
  • Problem-solving
  • Quick decision making
  • Attention to detail
  • Friendly and outgoing

Timeline

Valet

Sexdo
05.2024 - 03.2025

Prep Cook

Grace Assisted Living
04.2022 - 12.2022

Co-Owner

American Custom Cycles, Llc.
03.2022 - 03.2025

Assistant Manager

A New Hope Llc
07.2019 - 04.2022

High School Diploma -

Snake River High School

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Travis Moncur