Summary
Overview
Work History
Education
Skills
Timeline
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Trent Davis Kelleher

Rexburg,ID

Summary

Dynamic and dedicated professional with a diverse background in property management, IT support, assembly work, and customer service. Proven ability to enhance resident satisfaction, troubleshoot technical issues effectively, and uphold high-quality operations in fast-paced environments. Actively pursuing a Bachelor’s in Business Management at Brigham Young University–Idaho, demonstrating a strong commitment to continuous professional development. Recognized for exceptional interpersonal skills developed through two years of full-time volunteer service, fostering positive relationships and collaboration.

Overview

5
5
years of professional experience

Work History

Property Manager

ParkView Apartments
04.2025 - Current
  • Led day-to-day operations for a BYU-Idaho approved apartment complex with over 115 residents.
  • Implemented process improvements and communication strategies that raised resident satisfaction scores from 3.0 to 4.0 out of 5 in a single semester.
  • Coordinated with maintenance staff to resolve issues quickly and improve resident experience.
  • Managed lease renewals, inspections, and resident relations with a focus on retention and satisfaction.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Cashier

Daylight Donuts
08.2024 - 09.2024
  • Processed an average of 50+ daily transactions with 100% accuracy, consistently maintaining positive customer feedback.
  • Maintained work area fully compliant with health and safety standards, contributing to zero violations during inspections.
  • Greeted and assisted 50+ customers per day, reducing wait times and improving overall store experience.

Pharmacy Clerk

Optum Rx
01.2024 - 04.2024
  • Processed an average of 50+ daily transactions with 100% accuracy, consistently maintaining positive customer feedback.
  • Maintained work area fully compliant with health and safety standards, contributing to zero violations during inspections.
  • Greeted and assisted 50+ customers per day, reducing wait times and improving overall store experience.

IT Helpdesk Support

UCPM
12.2020 - 10.2021
  • Resolved 20+ hardware and software issues per week for end-users, improving workflow productivity by 15%.
  • Documented 100% of support requests and solutions in the ticketing system, ensuring accurate records and faster follow-up.
  • Applied analytical and problem-solving skills to develop effective solutions, achieving a 95% first-time resolution rate for challenging technical issues.

Speaker Assembler

Tekton Design
09.2020 - 11.2020
  • Assembled 50+ high-quality speakers per day with precision, maintaining a 99% defect-free rate.
  • Collaborated with a team of 10+ members to consistently meet daily production goals, improving overall efficiency by 15%.

Education

Bachelor of Science - Business Management

Brigham Young University–Idaho
Rexburg, ID
04.2027

Skills

  • Resident engagement coordination
  • IT troubleshooting expertise
  • Effective time management
  • Effective interpersonal skills
  • Tenant engagement
  • Work order management
  • Lease management
  • Employee supervision
  • Strategic business development

Timeline

Property Manager

ParkView Apartments
04.2025 - Current

Cashier

Daylight Donuts
08.2024 - 09.2024

Pharmacy Clerk

Optum Rx
01.2024 - 04.2024

IT Helpdesk Support

UCPM
12.2020 - 10.2021

Speaker Assembler

Tekton Design
09.2020 - 11.2020

Bachelor of Science - Business Management

Brigham Young University–Idaho

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Trent Davis Kelleher