Trent Heiner
Ammon
Summary
Dynamic Supervisor with a proven track record at Arctic Circle, enhancing operational efficiency and team morale through innovative process improvements and effective employee development. Skilled in quality control and fostering customer satisfaction, I excel in workflow management and analytical thinking, achieving significant productivity gains and cost reductions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Arctic Circle
Ammon
11.2020 - Current
- Implemented new operational procedures, increasing efficiency.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified needs of customers promptly and efficiently.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Maintained positive working relationship with fellow staff and management.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Cyber Security
College of Eastern Idaho
Idaho Falls, IDSkills
- Schedule development
- Task delegation
- Quality control
- Safety protocols
- Workflow management
- Employee development
- Analytical thinking
- Operations management
- Customer service
- Decision-making
- Staff management
- Team building
- Training and mentoring
- Employee motivation
- [Software] experience
- Conflict resolution
- Waste reduction
- Verbal and written communication
Certification
- CompTIA A+ ce
Accomplishments
- Achieved the role of IT at current place of work.
Timeline
Supervisor
Arctic Circle
11.2020 - Current
Some College (No Degree) - Cyber Security
College of Eastern Idaho
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