Trent Heiner
Ammon
Summary
Resourceful supervisor trained in the resolution of critical issues within a time-sensitive environment, with a successful track record of building and maintaining a strong team. Able to maintain calmness through intense situations while maintaining the priority of policy and procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Arctic Circle
Ammon
11.2020 - Current
- Conducted testing of software and systems to ensure quality and reliability.
- Implemented new operational procedures, increasing efficiency.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Identified needs of customers promptly and efficiently.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Trained new employees on company policies and procedures.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Cyber Security
College of Eastern Idaho
Idaho Falls, IDSkills
- Safety protocols
- Software and hardware troubleshooting
- Cybersecurity fundamentals
- Network troubleshooting
- Workflow management
- Analytical thinking
- Operations management
- Customer service
- Decision making
- Staff management
- Training and mentoring
- Conflict resolution
- Verbal and written communication
- Schedule development
Certification
- CompTIA A+ ce
References
References available upon request.
Timeline
Supervisor
Arctic Circle
11.2020 - Current
Some College (No Degree) - Cyber Security
College of Eastern Idaho
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