Trevor Jones
Boise
Summary
Dynamic professional with a strong background in customer service and problem-solving, honed at Idaho United Credit Union. Proven ability to enhance customer satisfaction through active listening and effective solutions. Skilled in electrical troubleshooting and committed to safety compliance, ensuring high-quality service in all interactions.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Idaho United Credit Union
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Teller/Loan Assistant
D.L. Evans Bank
04.2022 - 05.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Team Member
Target
09.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Adhered to safety guidelines when operating forklift.
Security Officer
CBI Security Services
09.2019 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales/Service Technician
Les Schwab Tires
06.2017 - 07.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Electrical Apprentice -
College of Western Idaho
Nampa, ID10-2028
Skills
- Electrical troubleshooting
- Equipment maintenance
- Safety compliance
- Customer service
- Problem solving
- Computer skills
- Data entry
- Hand and power tools
- Code compliance
- Attention to detail
Timeline
Member Service Representative
Idaho United Credit Union
05.2024 - Current
Teller/Loan Assistant
D.L. Evans Bank
04.2022 - 05.2024
Team Member
Target
09.2021 - 04.2022
Security Officer
CBI Security Services
09.2019 - 08.2021
Sales/Service Technician
Les Schwab Tires
06.2017 - 07.2018
Electrical Apprentice -
College of Western Idaho
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