Tri Fahriany Nur

Oversaw branch operations to enhance customer service and drive profitability.

• Oversaw daily operations of branch, maximising efficiency and service quality to customers.
• Addressed customer complaints with prompt resolutions, maintaining high retention rates.

Leading, managing, developing, supervising, and expanding branch operational activities and carrying out sales/marketing/product promotion functions as well as front office services according to Bank Mandiri standards

Leading, managing, developing, supervising, and expanding branch operational activities and carrying out sales/marketing/product promotion functions as well as front office services according to Bank Mandiri standards

Delivered reliable employee support by resolving software, hardware, and network issues.

Managing cash and clearing operations for 34 branches in Area Balikpapan, which include the processing and daily control to ensure accurate and timely cash services.

Oversees the evaluation, approval, and management of consumer loans especially mortgage while supervising staff, ensuring compliance, and maintaining high-quality member service and relationship with 3rd party and stake holders.

Ensure to achieve all the consumer banking both funding and lending product at Branch Balikpapan Sudirman

Do the job desc as 3rd party relationship officer, MIS, Safekeeping and GA Officer, Verification Income Officer, Customer Relationship Manager in order to achieve the target of consumer loan in Balikpapan area (personal and mortgage loan)