TRI PUTRI ANWAR
PEKANBARU (KOTA),RIAU
Summary
Dynamic leader with a proven track record at PT. Hanjaya Mandala Sampoerna Tbk., enhancing retail operations and treasury management. Leveraged excellent communication and product knowledge to significantly increase sales and customer loyalty. Specialized in developing high-performing teams and implementing strategic initiatives for financial accuracy and operational efficiency.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Supervisor Retail Engagement-Temporary Assignment
PT. Hanjaya Mandala Sampoerna Tbk.
Duri, Riau
01.2024 - Current
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Increased sales by offering advice on purchases and promoting additional products.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
- Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Trained and oriented associates to maximize team performance.
- Trained newly hired sales team in upselling techniques.
Retail Engagement Executive
PT. Hanjaya Mandala Sampoerna Tbk.
Duri, Riau
11.2020 - 01.2024
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Treasury Officer
PT. Hanjaya Mandala Sampoerna Tbk.
Duri, Riau
10.2015 - 11.2020
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Finance & Administration Staff
PT. Salam Pacific Indonesia Lines
Duri, Riau
10.2012 - 10.2014
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained records by imaging invoices, debits, and credits.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Matched purchase orders with invoices and recorded necessary information.
Administration Officer
PT. Tigo Balai Tour & Travel
Duri, Riau
10.2010 - 10.2012
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed daily payment processing and drafted related financial documents.xdd222
- Processed purchase orders, service contracts and financial reports.
- Drafted and distributed invoices for outstanding payments.
Education
Master of Science - Management
Universitas Riau
Pekan Baru, Indonesia 07.2013 - 08.2019
Bachelor of Science - Accounting
Universitas Riau
Pekan Baru, Indonesia 07.2008 - 08.2012
Skills
Excellent Communication
Product Knowledge
Interpersonal Skills
Leadership
Effective negotiation
Territory Management
Public Speaking
Relationship Building
Timeline
Supervisor Retail Engagement-Temporary Assignment
PT. Hanjaya Mandala Sampoerna Tbk.
01.2024 - Current
Retail Engagement Executive
PT. Hanjaya Mandala Sampoerna Tbk.
11.2020 - 01.2024
Treasury Officer
PT. Hanjaya Mandala Sampoerna Tbk.
10.2015 - 11.2020
Master of Science - Management
Universitas Riau
07.2013 - 08.2019
Finance & Administration Staff
PT. Salam Pacific Indonesia Lines
10.2012 - 10.2014
Administration Officer
PT. Tigo Balai Tour & Travel
10.2010 - 10.2012
Bachelor of Science - Accounting
Universitas Riau
07.2008 - 08.2012
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