Tricahyo (Tyo) Setiadirandra
Branch Manager
Jakarta
Summary
Results-driven Branch Manager with a strong foundation in financial oversight and strategic planning, gained through extensive experience at PT Garuda Indonesia Tbk. Skilled in supervising operational and financial processes, including budgeting, forecasting, and reporting, with a focus on accuracy and compliance. Proven ability to lead accounting functions such as accounts payable/receivable and reconciliations, while ensuring timely tax filings and adherence to regulatory standards. Adept at using accounting systems to streamline reporting and drive data-informed decision-making. Known for delivering strategic insights to senior management, implementing cost-saving initiatives, and fostering high-performing teams to exceed business objectives.
Overview
13
13
years of professional experience
1
1
Language
Work History
Branch Manager
PT Garuda Indonesia Tbk
04.2022 - 11.2024
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with external auditors for timely completion of annual audits, addressing inquiries promptly and accurately.
- Enhanced financial reporting accuracy by closely monitoring transactions and reconciling accounts monthly.
- Contributed to cost reduction efforts by identifying inefficiencies within the operations department's.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Operation Controller
PT Garuda Indonesia Tbk
12.2012 - 04.2022
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Coordinating with another International and Domestic Ground Handling
- Spearheaded change management initiatives, fostering a culture of adaptability and resilience within the organization.
- Implemented risk mitigation strategies to minimize potential losses and safeguard company assets.
- Collaborated with stakeholders to develop strategic plans for long-term growth and sustainability.
- Enhanced communication between departments by establishing clear channels and protocols.
Teller & Customer Service
PT Bank Mandiri
03.2012 - 10.2012
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Associate of Applied Science - Hotel Management
Universitas 17 Agustus 1945
Cirebon, Indonesia 04.2001 -
Skills
Branch operations management
Relationship building and management
Experienced with Microsoft Office
Experienced in data management with Google Sheets
Employee development
Customer relationships
Decision-making
Goals and performance
Security and safety protocols
Timeline
Branch Manager
PT Garuda Indonesia Tbk
04.2022 - 11.2024
Operation Controller
PT Garuda Indonesia Tbk
12.2012 - 04.2022
Teller & Customer Service
PT Bank Mandiri
03.2012 - 10.2012
Associate of Applied Science - Hotel Management
Universitas 17 Agustus 1945
04.2001 -
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