Tricia Watson
Eagle,ID
Summary
Professional with strong background in designing and developing instructional materials for diverse audiences. Adept at utilizing range of educational technologies and methodologies to create effective learning experiences. Known for strong collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Skilled in curriculum development, e-learning platforms, and multimedia content creation. Recognized for excellent communication, problem-solving abilities, and fostering productive team environment.
Overview
20
20
years of professional experience
Work History
Instructional Designer Developer
Jacksons Food Stores
01.2023 - Current
- Developed and implemented engaging training programs for diverse employee groups, including leadership and new hire programs.
- Established best practices for instructional design, fostering a culture of learning within the organization.
- Collaborated with subject matter experts to create instructional materials aligned with business goals.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Analyzed learner feedback to refine course content and enhance user experience.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Utilized Learning Management System (LMS) for tracking course effectiveness and learner progress.
- Facilitated virtual, in-person and blended learning sessions.
Learning & Development Specialist
US Ecology, Inc.
01.2019 - 12.2022
- Configured, adapted, and monitored the curriculum and learning delivery methods for employees through and LMS.
- Co-facilitated in-person and virtual educational workshops to promote continuous learning and professional development.
- Designed instructional materials that aligned with company policies and regulatory requirements.
- Collaborated with cross-functional teams to identify skills gaps and training needs.
- Evaluated training effectiveness through feedback and assessments, refining programs accordingly.
- Partnered with HR in succession planning identifying key candidates for promotion or lateral moves within the organization based on their strengths and developmental needs.
- Supported organizational change initiatives through thorough communication and effective training strategies.
Office Manager / LMS Administrator
US Ecology, Inc.
01.2016 - 01.2019
- Supervised administrative support staff.
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Developed and implemented office procedures, enhancing organizational efficiency and team collaboration.
- Coordinated scheduling and logistics for meetings, optimizing resource allocation and time management.
- Oversaw administrative staff, providing mentorship and fostering a productive work environment.
- Maintained accurate records of office supplies, managing inventory levels to reduce costs effectively.
- Conducted regular performance reviews for administrative personnel, promoting professional growth and accountability.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Administered the Learning Management System; configured, adapted, and monitored the curriculum and learning delivery methods for employees.
Executive Assistant / Office Services Supervisor
US Ecology, Inc.
04.2010 - 01.2016
- Trained administrative staff on company protocols and best practices for office operations.
- Mentored support staff, fostering skill development and improved team performance.
- Streamlined administrative processes, improving overall workflow and productivity across teams.
- Provided high-level, complex, and confidential administrative support to the Executive Staff and Board of Directors.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Handled confidential and sensitive information with discretion and tact.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
HR/Payroll Specialist
US Ecology, Inc.
02.2007 - 04.2010
- Processed payroll accurately for over 1,000 employees utilizing ADP Workforce Now.
- Ensured compliance with federal and state payroll regulations through meticulous record-keeping.
- Collaborated with HR to streamline onboarding processes, enhancing employee satisfaction and efficiency.
- Resolved complex payroll discrepancies by conducting thorough audits, leading to increased accuracy in reporting.
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Maintained strict confidentiality of all payroll information and records.
- Created new hire and termination documents for payroll.
General Office Clerk / Document Control Specialist
US Ecology, Inc.
02.2005 - 02.2007
- Assisted in training new staff on company procedures and office software applications.
- Implemented e-filing system that improved document retrieval efficiency by 50%.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
Education
Doctor of Education - Curriculum & Instruction - Instructional Design and Technology
Liberty University
Master of Education - Instructional Design
Western Governors University
Bachelor of Science - Business – HR Management
Western Governors University
Skills
- Training program design & development
- Curriculum and e-learning design
- Needs assessment
- Leadership development
- Relationship building
- Training facilitation
- Project management
- Talent development
- LMS administration
- Organizational development
Timeline
Instructional Designer Developer
Jacksons Food Stores
01.2023 - Current
Learning & Development Specialist
US Ecology, Inc.
01.2019 - 12.2022
Office Manager / LMS Administrator
US Ecology, Inc.
01.2016 - 01.2019
Executive Assistant / Office Services Supervisor
US Ecology, Inc.
04.2010 - 01.2016
HR/Payroll Specialist
US Ecology, Inc.
02.2007 - 04.2010
General Office Clerk / Document Control Specialist
US Ecology, Inc.
02.2005 - 02.2007
Master of Education - Instructional Design
Western Governors University
Bachelor of Science - Business – HR Management
Western Governors University
Doctor of Education - Curriculum & Instruction - Instructional Design and Technology
Liberty University
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