Summary
Overview
Work History
Education
Skills
Timeline
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Trina Arcanja

Coeur d'Alene,ID

Summary

Attentive Customer Service Representative with 15 years achieving customer service satisfaction, administrative and customer retention goals. Independent and quick thinking team player with an array of experience in different avenues of serving others.

Overview

17
17
years of professional experience

Work History

Customer Service

Grubhub
06.2022 - Current
  • Maintain an exceptional level of customer service and coordinate with customers regarding any changes to orders
  • Exceed self and employer set goals and expectations
  • Organize all business receipts and interact with customers utilizing company app messaging system, phone calls and in person.

Retail Associate

Cannabis And glass llc.
09.2023 - 01.2024
  • Maintain an exceptional level of customer service and knowledge to ensure customers receive a tailor made experience
  • Money handling, stock and online order fulfillment as needed.

Accounts Receivable Specialist

OESSCO
07.2021 - 03.2022
  • Daily duties include, but not limited to, answering company telephone, data entry, general Accounts Receivable and office duties.

Medical Appointment Scheduler

MRI&CT Diagnostics
07.2020 - 04.2021
  • Oversee, maintain and enter patients' referrals utilizing company database; integrating up to being a scheduler within the company
  • Ensure the correctness of information entered and appointments scheduled
  • Responsible for scheduling, and at times, attending Spanish speaking individuals' appointments as a translator.

Medical Administrative Assistant

Armor Correctional Health Services
12.2019 - 03.2020
  • Utilize database tools to schedule all offenders' outgoing medical appointments
  • Oversee and schedule on-site clinics such as Optometry, Orthotics and Orthopedic
  • Ensure the that payroll and supply orders are completed in a timely fashion and that offenders receive patient specific orders per the provider's request
  • Proficient in the utilization of Excel and Word to track and submit monthly meeting minutes and assigned daily and monthly reports
  • Issue resolution in the form of replying to grievances and offender requests.

Receptionist

A&B Propane
12.2014 - 12.2018
  • Utilize company database tool to enter and search information with an emphasis in customer service, answering a multi-line phone and other office tasks as assigned.

Administrative Assistant

An Acosta Company
02.2010 - 10.2014
  • Utilize company database tool to enter and remove new products to be stocked in Military facilities
  • Compile field photos in a PowerPoint presentation to be used quarterly in corporate meetings; troubleshoot database and miscellaneous issues in accordance with managerial requirements
  • Create Excel spreadsheets to track funds to be reimbursed from coupons used in the field and reporting the figures to upper management.

Staffing Administrator

DZ Atlantic
06.2007 - 11.2009
  • Essential duties included verifying per diem eligibility via internet research, maintaining non-staff records in staffing database to include hires/terminations, change of pay, position and current address
  • Generate site and staffing reports when requested, post job openings on the company website including upcoming projects
  • Responsible for writing procedures when requested for the Staffing Administrator manual
  • Assisted with company audits.

Education

Great Bridge High School
Chesapeake, VA

Tidewater Community College

Skills

  • Proficient in Microsoft Office Suite, including: Word, Excel, Outlook and Power Point
  • Functional proficiency in Spanish as a second language
  • Proficient in Photoshop and Blog/Website Development using a third-party platform
  • 9000 key strokes with Data Entry and eighty-eight (88) typed words per minute
  • Process and procedure writing
  • Multi-tasking and Time Management
  • Organizational skills
  • Audit/Self Assessment assistance
  • Proficient in Payroll and Supply Order/Organization
  • Communication skills
  • Basic math
  • Data entry
  • Computer skills
  • Typing
  • Accounts receivable
  • Customer service
  • Payroll
  • Cash handling
  • Order fulfillment
  • Sales
  • Cash register
  • Web development
  • Blogging
  • Adobe Photoshop
  • Front desk

Timeline

Retail Associate

Cannabis And glass llc.
09.2023 - 01.2024

Customer Service

Grubhub
06.2022 - Current

Accounts Receivable Specialist

OESSCO
07.2021 - 03.2022

Medical Appointment Scheduler

MRI&CT Diagnostics
07.2020 - 04.2021

Medical Administrative Assistant

Armor Correctional Health Services
12.2019 - 03.2020

Receptionist

A&B Propane
12.2014 - 12.2018

Administrative Assistant

An Acosta Company
02.2010 - 10.2014

Staffing Administrator

DZ Atlantic
06.2007 - 11.2009

Great Bridge High School

Tidewater Community College

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Trina Arcanja