Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Trisetyaning Lestari

China Representative Officer
Jakarta
Trisetyaning Lestari

Summary

Dynamic professional with a proven track record at PT VKTR Teknologi Mobilitas Tbk, excelling in client relations management and customer service excellence. Successfully enhanced partner satisfaction through timely issue resolution and developed strong communication networks, demonstrating adaptability and a goal-oriented mindset to drive operational success.

Overview

13
years of professional experience
3
years of post-secondary education
2
Languages

Work History

PT VKTR Teknologi Mobilitas Tbk
Nanjing, China

China Representative Officer
09.2023 - 01.2025

Job overview

  • Communicated with china partners and customers to gather, provide and share updated information on products and services.
  • Handled partner complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Increased partner satisfaction by addressing and resolving complaints in a timely manner.
  • Developed and maintained positive partner relations and coordinated with team members to properly handle requests and questions.

PT VKTR Teknologi Mobilitas Tbk
Jakarta , Jakarta

Personal Assistant to the Chief Executive Officer
01.2022 - 09.2023

Job overview

  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Managed household budget by paying bills and balancing checking account.
  • Planned business and social itineraries by managing personal calendar using google calendar.
  • Enhanced CEO''s productivity by managing schedules, appointments, and travel arrangements.
  • Assisted in budget planning and expense tracking, contributing to cost-saving initiatives.
  • Organized complex international travel itineraries that factored in meetings across different time zones while maximizing efficiency.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

PT Pos Indonesia Persero

Senior Executive Secretary for President Director
11.2015 - 09.2020

Job overview

  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Served as a key liaison between executives, clients, and colleagues, fostering positive working relationships.
  • Streamlined meeting logistics by preparing agendas, coordinating locations, and distributing relevant materials in advance.
  • Expedited document preparation with meticulous proofreading and editing, ensuring error-free materials for presentations and meetings.
  • Managed complex calendars, effectively prioritizing appointments and rearranging as necessary for optimal productivity.
  • Implemented secure storage systems for confidential information, safeguarding sensitive company data from unauthorized access.
  • Coordinated seamless travel arrangements, maximizing cost savings and minimizing disruptions to executive schedules.
  • Contributed to successful event planning through expert coordination of venue bookings, catering services, guest lists, invitations, agendas, speakers'' materials.

PT Pos Indonesia Persero
Bandung, JB

Executive Secretary to the Director
02.2014 - 11.2016

Job overview

  • Organized and updated schedules for executives.
  • Coordinated travel arrangements and bookings for executive staff.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled confidential information in professional manner.

PT Pos Indonesia Persero
Tuban, East Java

Manager of Operations
10.2011 - 02.2014

Job overview

  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.

Education

Nanjing Normal University
Nanjing, China

Some College (No Degree) from Chinese Language
09.2024 - 01.2025

University Overview

Shanghai Normal University
Shanghai, China

Some College (No Degree) from Chinese Language
09.2023 - 07.2024

University Overview

Sekolah Tinggi Ilmu Administrasi Negara (STIA LAN)
Bandung

Bachelor of Administration from Human Resource Management
10.2015 - 10.2017

University Overview

Skills

Customer service excellence

Timeline

Nanjing Normal University
Some College (No Degree) from Chinese Language
09.2024 - 01.2025
China Representative Officer
PT VKTR Teknologi Mobilitas Tbk
09.2023 - 01.2025
Shanghai Normal University
Some College (No Degree) from Chinese Language
09.2023 - 07.2024
Personal Assistant to the Chief Executive Officer
PT VKTR Teknologi Mobilitas Tbk
01.2022 - 09.2023
Senior Executive Secretary for President Director
PT Pos Indonesia Persero
11.2015 - 09.2020
Sekolah Tinggi Ilmu Administrasi Negara (STIA LAN)
Bachelor of Administration from Human Resource Management
10.2015 - 10.2017
Executive Secretary to the Director
PT Pos Indonesia Persero
02.2014 - 11.2016
Manager of Operations
PT Pos Indonesia Persero
10.2011 - 02.2014

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