Triska Gustiana
Lead Of Offshore Asset, Kalimantan Region And Block A Client Services
Lavanya Hills Residence, Jl. Ayana IV Block D 28, Cinere Depok
Summary
At PT MEDCO E&P INDONESIA, spearheaded IT and SCM teams, enhancing service delivery and customer satisfaction across multiple regions. The leadership in cross-functional teamwork and problem-solving led to significant process improvements. Skilled in client relationship building and service optimization, and consistently delivered results beyond expectations, supporting over 1000 users.
Overview
25
25
years of professional experience
15
15
years of post-secondary education
Work History
Lead of IT OFFSHORE, KALIMANTAN REGION & BLOCK A
PT MEDCO E&P INDONESIA
05.2024 - Current
- Responsible for all support & requirement related to IS Services
- Leading IT team for supporting 750 users
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with cross-functional teams to resolve complex issues in timely manner.
Lead of IT KALIMANTAN REGION & BLOCK A
PT MEDCO E&P INDONESIA
10.2022 - 04.2024
- Responsible for all support & requirement related to IS Services
- Leading IT team for supporting 600 users
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with cross-functional teams to resolve complex issues in timely manner
Lead of IT KALIMANTAN REGION & EAST JAVA
PT MEDCO E&P INDONESIA
05.2022 - 09.2022
- Responsible for all support & requirement related to IS Services
- Leading IT team for supporting 500 users
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with cross-functional teams to resolve complex issues in timely manner
IT Business Partner Specialist
PT MEDCO E&P INDONESIA
08.2016 - 04.2020
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining professional demeanor.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
- Enhanced overall productivity by conducting thorough analyses of existing systems and recommending improvements.
SCM Group Lead of Formalities
PT MEDCO E&P INDONESIA
04.2012 - 07.2016
- Prepared and submitted reports on import and export activity to management.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Streamlined import and export processes by implementing effective documentation procedures.
- Prepared shipping documentation, maintaining compliance with Indonesian Customs and international regulations.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Lead of IT EASTERN AREA
PT MEDCO E&P INDONESIA
06.2008 - 03.2012
- Responsible for all support & requirement related to IS Services
- Leading IT team for supporting 100 users
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with cross-functional teams to resolve complex issues in timely manner
Lead of IT SUPPORT JAKARTA
PT MEDCO E&P INDONESIA
11.2007 - 05.2008
- Responsible for all support & requirement related to IS Services
- Leading IT team for supporting 1000 users
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with cross-functional teams to resolve complex issues in timely manner
Desktop Support Engineer
PT MEDCO E&P INDONESIA
03.1999 - 10.2007
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
Education
SARJANA KOMPUTER - Management Information Systems
GUNADARMA UNIVERSITY
Jakarta, Indonesia 01.1991 - 04.2006
Skills
Employee Relations
Deadline-oriented
Client Relationship Building
Cross-Functional Teamwork
Problem-Solving
Service Delivery Optimization
Team Building and Leadership
Teamwork and Collaboration
Presentations
Interpersonal and Social Skills
Multitasking and Organization
Meeting Coordination
Self Motivation
Multitasking Abilities
Interpersonal Skills
Timeline
Lead of IT OFFSHORE, KALIMANTAN REGION & BLOCK A
PT MEDCO E&P INDONESIA
05.2024 - Current
Lead of IT KALIMANTAN REGION & BLOCK A
PT MEDCO E&P INDONESIA
10.2022 - 04.2024
Lead of IT KALIMANTAN REGION & EAST JAVA
PT MEDCO E&P INDONESIA
05.2022 - 09.2022
IT Business Partner Specialist
PT MEDCO E&P INDONESIA
08.2016 - 04.2020
SCM Group Lead of Formalities
PT MEDCO E&P INDONESIA
04.2012 - 07.2016
Lead of IT EASTERN AREA
PT MEDCO E&P INDONESIA
06.2008 - 03.2012
Lead of IT SUPPORT JAKARTA
PT MEDCO E&P INDONESIA
11.2007 - 05.2008
Desktop Support Engineer
PT MEDCO E&P INDONESIA
03.1999 - 10.2007
SARJANA KOMPUTER - Management Information Systems
GUNADARMA UNIVERSITY
01.1991 - 04.2006
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