Tsara Ayu Afifah
Customer Service Specialist
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Traveloka Priority VIP Customer Service
PT. MitraComm Ekasarana
10.2023 - Current
- Handled and resolved the requests from Traveloka Priority customers, resulting in improved satisfaction ratings
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing the customer needs.
- Assisted the customer by providing accurate information for the hotels, flights, experiences product, and other products that Traveloka's offered.
Traveloka Global English Support
PT. MitraComm Ekasarana
06.2023 - 10.2023
- Managed a high volume of inbound calls, email, live chat from Traveloka's Global Customers (Singapore, Malaysia, Philippine, Australia)
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Traveloka Singapore Customer Service
PT. MitraComm Ekasarana
03.2022 - 06.2023
- Handled and helped the inquiries from Singapore market
- Managed the needs of clients and partners related to accommodations, experiences, flight products, etc
- Got Best Agent for 2 months in a row with the highest KPI for Singapore team in less than 1 year.
Small Business Owner
Taeriella Korean Online Shop
04.2019 - 04.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Human Resources Consultant Internship
PT Kaltim Prima Coal
01.2019 - 04.2019
- Mediator between community and company if they had problems
- Research for tourism products in Bengalon, East Kalimantan
- Assisted local community to have tourism activity program.
Education
Bachelor Degree in Study of Tourism Destination -
Bandung Institute of Tourism
08.2015 - 11 2019
Skills
Complaint Handling
Call center experience
Empathy Display
Patience Maintenance
Problem-solving aptitude
Websites
Timeline
Traveloka Priority VIP Customer Service
PT. MitraComm Ekasarana
10.2023 - Current
Traveloka Global English Support
PT. MitraComm Ekasarana
06.2023 - 10.2023
Traveloka Singapore Customer Service
PT. MitraComm Ekasarana
03.2022 - 06.2023
Small Business Owner
Taeriella Korean Online Shop
04.2019 - 04.2022
Human Resources Consultant Internship
PT Kaltim Prima Coal
01.2019 - 04.2019
Bachelor Degree in Study of Tourism Destination -
Bandung Institute of Tourism
08.2015 - 11 2019