Overview
Work History
Education
Skills
Biography
Languages
Timeline
Generic

Tuti Dayanti Latuconsina

Experience Flight Attendant
Jakarta,Bintaro, South Tangerang - Indonesia

Overview

10
10
years of professional experience

Work History

Secretary's Assistant

CV.Notaris Afriyanti Latuconsina S.H.,M.Kn
BSD - South Tangerang Indonesia
01.2015 - 06.2015
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Cashier Team Lead

PT FASTFOOD INDONESIA
BSD , South Tangerang Indonesia
01.2016 - 06.2024
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Front Desk Agent

PT. Revo Print Indonesia
BINTARO, South Tangerang Indonesia
01.2017 - 06.2017
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Maintained accurate records of guest information, payments, and reservations.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted guests in making informed decisions, options, and services.

Air Hostess

PT. Batik Air Indonesia
Jakarta
05.2019 - 05.2022
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
  • Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
  • Managed in-flight sales transactions accurately, maintaining proper inventory levels and ensuring correct cash handling procedures were followed.
  • Participated in regular training sessions to stay current on industry best practices, airline policies, and emergency procedures.
  • Assisted with training new air hostesses, sharing expertise and helping develop their skills for optimal performance.
  • Collaborated effectively with fellow crew members, promoting teamwork and efficient operations during flights.
  • Ensured safety of passengers by conducting thorough pre-flight checks and adhering to all airline regulations.
  • Assisted passengers with special needs, ensuring a comfortable and enjoyable travel experience.

Air Hostess

PT. Super Air Jet Indonesia
Jakarta
05.2022 - 07.2024
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
  • Demonstrated excellent communication skills while handling passenger inquiries, concerns, and complaints professionally and courteously.
  • Managed in-flight sales transactions accurately, maintaining proper inventory levels and ensuring correct cash handling procedures were followed.
  • Ensured safety and comfort of customers onboard aircraft.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Used excellent customer service skills in addressing passengers' needs.

Education

Elementary School -

SD NEGERI VI
South Tangerang
05.2009

Junior High School -

MTS MADINATUNNAJAH
South Tangerang
05.2012

Senior High School -

MA MADINATUNNAJAH
South Tangerang
05.2015

Skills

Crew coordination

Biography

Tuti Dayanti Latuconsina,

Jakarta,

03/20/98,

Female,

Islam,

Kp.Parigi No.03 Rt.005 Rw.006, Kel. Parigi Kec. PD Aren, Tangsel,

+62 812-8711-8568,

tutierefector@gmail.com,


Able to participate in building the company to be the best among its competitors Indonesia Passive, Able to provide the best service for consumers, Able to follow applicable company rules, Able to communicate well, Able to work with a team.

Languages

Indonesian
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
English
Advanced (C1)

Timeline

Air Hostess

PT. Super Air Jet Indonesia
05.2022 - 07.2024

Air Hostess

PT. Batik Air Indonesia
05.2019 - 05.2022

Front Desk Agent

PT. Revo Print Indonesia
01.2017 - 06.2017

Cashier Team Lead

PT FASTFOOD INDONESIA
01.2016 - 06.2024

Secretary's Assistant

CV.Notaris Afriyanti Latuconsina S.H.,M.Kn
01.2015 - 06.2015

Elementary School -

SD NEGERI VI

Junior High School -

MTS MADINATUNNAJAH

Senior High School -

MA MADINATUNNAJAH

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