Tyelar Guadagno
Nampa
Summary
Adept at flooring and appliance installations, I leveraged my expertise at TKR Solutions to enhance client satisfaction through exceptional craftsmanship and efficient project completion. My strong negotiation skills and dedication to continuous learning in construction techniques significantly increased repeat business. Achieving high customer satisfaction ratings, I excel in both technical skills and relationship building.
Overview
27
27
years of professional experience
Work History
Home Remodel
TKR Solutions
01.2016 - Current
- Performed skilled plumbing, electrical, work as needed for comprehensive home remodeling services.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
- Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
- Conducted thorough post-project evaluations to ensure complete client satisfaction before closing out contracts.
- Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
- Reduced material waste by accurately estimating project requirements and closely monitoring inventory levels.
- Streamlined project timelines by effectively managing subcontractors, ensuring timely completion of tasks.
- Increased company revenue through consistent delivery of high-quality home remodeling services, leading to repeat clients and referrals.
- Facilitated smooth communication between clients, subcontractors, suppliers, and internal teams throughout the entire remodeling process.
- Improved project outcomes with thorough pre-construction consultations, understanding client needs and setting clear expectations.
- Achieved high customer satisfaction ratings, meticulously addressing all post-completion concerns and adjustments.
- Reduced project costs, negotiating better rates with suppliers without compromising on quality.
Flooring Contractor
TKR Solutions
01.2016 - Current
- Conducted post-installation site visits to assess the durability of installed floors over time, allowing for improved recommendations to future clients.
- Streamlined workflow processes for increased productivity in completing complex flooring installations within tight timeframes.
- Educated clients on proper care and maintenance of their newly-installed floors, ensuring longevity and optimal performance.
- Collaborated with designers to develop creative flooring solutions that met aesthetic goals while adhering to budget constraints.
- Developed strong rapport with suppliers and negotiated favorable pricing for materials, directly benefiting project budgets.
- Increased repeat business by maintaining strong relationships with clients through effective communication and exceptional service.
- Provided comprehensive training to new team members on best practices for various types of flooring installations.
- Effectively managed multiple concurrent projects while ensuring consistent quality across all completed work assignments.
- Implemented cost-effective measures such as recycling leftover materials from previous jobs for use on smaller scale projects whenever possible.
- Resolved any customer concerns or complaints promptly, resulting in high levels of client satisfaction and repeat business referrals.
Appliance Repair Technician
Mr. Appliance of Oklahoma City
03.2011 - 10.2015
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
Flooring Installer
Custom Carpet
01.2002 - 01.2011
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Improved flooring installation quality by using precision tools and techniques.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
- Continuously updated knowledge on current trends in the industry, applying innovative techniques and technologies when applicable for better results in each project undertaken.
- Contributed to team success by sharing knowledge and techniques for efficient flooring installation with new hires.
- Addressed and resolved client concerns promptly, ensuring high level of customer satisfaction and retention.
Boiler Operator/Maintenance
Oklahoma City University
01.1998 - 01.2002
- Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
- Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
- Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Adjusted valves and controls to set specified water level and steam pressure of boiler.
- Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
- Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners.
- Ensured consistent steam production, closely monitoring pressure levels and adjusting accordingly.
- Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.
- Conducted thorough inspections of boilers and related equipment, identifying potential issues before they became costly problems.
- Increased boiler efficiency by conducting regular maintenance and adjustments to boiler systems.
- Scheduled and assigned preventive maintenance for boiler and mechanical equipment.
- Verified appropriate degree of water softness by maintaining chemical treatment programs and regulating steam flow.
- Delivered regular reports on boiler performance metrics to management, providing insights into opportunities for improvement or optimization efforts.
- Reduced downtime and increased productivity with proactive troubleshooting and problem resolution.
- Coordinated with external contractors/vendors when required for specialized repairs or parts procurement.
Education
GED -
Robert Janns
Orofino, ID05-2020
Skills
- Flooring installation
- Appliance installation
- Window installation
- Countertop installation
- Siding installation
- Insulation work
- Structural repairs
- Fixture installation
- Electrical work
- Tiling expertise
- Staircase construction
- Deck building
- Concrete pouring
- Painting techniques
- Window replacement
Timeline
Home Remodel
TKR Solutions
01.2016 - Current
Flooring Contractor
TKR Solutions
01.2016 - Current
Appliance Repair Technician
Mr. Appliance of Oklahoma City
03.2011 - 10.2015
Flooring Installer
Custom Carpet
01.2002 - 01.2011
Boiler Operator/Maintenance
Oklahoma City University
01.1998 - 01.2002
GED -
Robert Janns
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