Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Campbell

Moore,OK

Summary

Technical support specialist with over three years of ISP experience, focused on RF testing, fiber, and routing protocols. Strong background in network troubleshooting and infrastructure, with prior hands-on installation experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Technical Support

Nextlink Internet
07.2023 - Current
  • As Senior Technical Support agent, I diagnose and resolve complex network connectivity issues across fiber and wireless infrastructure while supporting both customers and Tier 1 agents. I perform advanced troubleshooting of fiber services, wireless links, and routing environments using MikroTik equipment (RouterOS configuration, routing protocols, firewall rules, and bandwidth management).
  • I directly work with Commercial and Enterprise accounts, along with monitoring network performance, escalating and coordinating outage responses, and working closely with field technicians and network engineers.
  • I am a highly motivated and experienced Senior Technical Support Agent looking for a challenging role in a dynamic and technical organization where I can contribute to the team's success and ensure customer satisfaction.
  • I have a strong desire for knowledge and expertise in my field. Once I achieve that understanding, I help and teach others to reach that level, giving me newfound perspectives and challenges.
  • I possess strong leadership and mentoring skills, having led and trained new technical support agents successfully. Additionally, I have excellent critical thinking and problem-solving skills.
  • Thoroughly documenting and escalating recurring technical issues to the appropriate teams for permanent resolution and providing feedback to the engineering and physical installation teams to improve overall efficiency.

Internet Installation Technician

Nextlink Internet
10.2022 - 04.2023
  • As an internet installer, I have a strong background in installing, maintaining, and troubleshooting internet connections for residential and commercial clients. I am skilled in setting up routers and other networking equipment to ensure optimal performance.
  • Configured routers, modems, and other networking equipment to optimize performance and ensure security.
  • Conducted thorough testing and troubleshooting to identify and resolve connectivity issues promptly.
  • Provided excellent customer service, professionally and efficiently addressing client inquiries and concerns.
  • I have implemented best practices for cable management to ensure neat and organized installations.

Education

GED -

Skills

  • Telecommunication
  • CGNAT, DHCP & Static Configuration
  • LAN/WAN Configuration
  • IP & OSPF
  • TCP/UDP & NAT Configuration
  • Router's & Switch's
  • Radio frequency (RF) testing
  • Elaborate Documentation
  • Fiber Splicing
  • Ethernet Management & Keystone Termination

Certification

CBRS Certified Professional Installer

Timeline

Senior Technical Support

Nextlink Internet
07.2023 - Current

Internet Installation Technician

Nextlink Internet
10.2022 - 04.2023

GED -

Tyler Campbell