Tyler Rude
Nampa
Summary
Dynamic Service Center Manager known for exceptional leadership and problem-solving skills. Experienced in developing talent and managing inventory efficiently, with a commitment to fostering a positive customer experience and operational success.
Overview
7
7
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Nampa
11.2022 - Current
- Managed daily operations of service center to ensure customer satisfaction.
- Trained and supervised team members in service procedures and safety protocols.
- Coordinated scheduling of staff to optimize workflow and meet customer demand.
- Oversaw inventory management, ensuring adequate supply of products and equipment.
- Resolved customer complaints promptly to enhance service experience.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed talent from technician all the way up to Service Center Manager
- Assisted in numerous pilot programs designed to test out and potentially integrate new systems and processes.
Assistant Service Center Manager
Valvoline Instant Oil Change
Meridian
07.2021 - 11.2022
- Coordinated daily operations of service center to ensure smooth workflow.
- Supervised and trained team members on service procedures.
- Resolved customer complaints or inquiries promptly, enhancing customer satisfaction.
- Consistently delivered sales results well above the company's standards.
- Managed inventory levels by coordinating with vendors for timely restocking.
Assistant Manager
Five Guys
Meridian
09.2019 - 07.2021
- Managed daily operations to enhance restaurant workflow and service quality.
- Oversaw inventory management and stock replenishment to maintain optimal stock levels.
- Trained new staff on food safety and customer service protocols to uphold standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Rocky Mountain High School
Meridian, ID05-2022
Skills
- Inventory management
- Workflow optimization
- Customer service
- Team leadership
- Staff training
- Sales training
- Problem solving
- Conflict resolution
Accomplishments
2023 PNW Market Rookie of the Year
Timeline
Service Center Manager
Valvoline Instant Oil Change
11.2022 - Current
Assistant Service Center Manager
Valvoline Instant Oil Change
07.2021 - 11.2022
Assistant Manager
Five Guys
09.2019 - 07.2021
High School Diploma -
Rocky Mountain High School