WaIter
Ucu Ahmad Rifa'i
Waiter
Garut,Jawa Barat
Summary
Proven to excel in high-volume dining environments, I leveraged upselling techniques and guest relations management at Cafe Roempi to significantly enhance customer satisfaction and sales revenue. My adeptness at fostering loyal customer relationships and a knack for food and beverage pairings underscore my comprehensive skill set, driving a notable increase in repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Cafe Roempi
11.2017 - 03.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Pramusaji
Bebek Kaleyo
04.2016 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Associate
Optik Lens
07.2015 - 10.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Karyawan DC
PT.Indomarco Prismatama
07.2014 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Penjahit
Pt. Enbt Textil
02.2014 - 06.2014
- Maintained accurate documentation of all machine activities, ensuring traceability of performance data for future analysis.
- Ensured consistent product quality with thorough visual inspections and adherence to established standards before packaging for shipment.
- Optimized production processes through close monitoring of machine performance and making timely adjustments.
- Implemented cost-saving measures with energy-efficient practices such as turning off unused equipment when not in use.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales
Pt. Cobra Group International
11.2013 - 02.2014
- Increased sales revenue by developing and implementing strategic sales plans and promotions.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Contributed to increased sales by maintaining a visually appealing and well-stocked sales floor.
- Boosted sales revenue by effectively coordinating and executing sales strategies.
- Increased sales revenue by developing and implementing effective sales strategies for assigned routes.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Boosted sales revenues by developing and implementing strategic local sales plans.
- Collaborated with sales team to develop strategic plans for reaching quarterly sales goals.
- Improved sales techniques and made sales pitches to Number potential clients per quarter.
- Provided exceptional support to sales representatives, assisting in closing deals and meeting sales targets.
- Collaborated with sales teams to develop targeted sales strategies that maximized revenue potential.
- Assisted sales teams by providing technical guidance during pre-sales presentations and consultations.
- Supported sales, brokers, consultants, and underwriters in marketing and sales activities.
- Exceeded sales targets and generated over $Amount in sales in one month.
- Increased global sales revenue by developing and implementing effective sales strategies.
- Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
- Collaborated with sales executives to determine sales areas that could be improved.
- Supported sales team by creating compelling sales presentations and product demonstrations.
- Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
- Compiled customer sales trends and data to aid in targeting yearly sales goals.
- Utilized sales techniques to build customer interest and close sales.
- Collaborated with sales representatives to provide seamless transition between sales process and after-sales support.
- Conducted exploratory analysis on sales data to monitor sales operations.
- Increased computer sales by implementing effective sales strategies and providing exceptional customer service.
- Boosted sales performance by consistently meeting and exceeding established sales goals.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Maintained sales records and generated relevant market and sales reports for management.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Implemented effective sales training programs, enhancing the capabilities of the entire sales force.
- Boosted sales performance by implementing effective training programs for the sales team.
- Managed team of Number regional sales representatives and consistently achieved high sales targets.
- Attended monthly sales meetings and quarterly sales trainings.
- Spearheaded collaboration between sales support functions such as pre-sales and post-sales teams for seamless customer experiences.
- Increased sales revenue by developing and implementing effective sales strategies.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Managed high-impact sales strategies to boost market penetration and sales revenue.
- Developed pipeline of potential sales to meet territory sales expectations.
- Increased national sales revenue by developing and implementing strategic sales plans.
- Increased sales revenue by establishing strong relationships with clients and implementing effective sales strategies.
- Developed leads and sales opportunities and followed through with defined sales plan.
- Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
- Supported sales team objectives by creating persuasive sales presentations and product onesheeters.
- Achieved sales targets consistently through effective market analysis and tailored sales strategies.
- Boosted sales revenue by developing and implementing effective marketing strategies for inside sales.
- Boosted sales revenue by developing and implementing strategic sales plans and forecasting.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Increased corporate sales revenue by developing and implementing strategic sales plans.
Education
SMA Al-hikmah
Cibatu-garut2013
Mts Al-hikmah
Cibatu-garut2010
SDN Cibunar 2
Cibatu-garut2007
Skills
Upselling techniques
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Achieved karyawan terbaik by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved karyawan terbik through effectively helping with Task.
Certification
Certified [waiter], [cafe roeempi] - [1 tahun]
Interests
Runer
Kasir
Barista
Pramusaji
Timeline
Certified [waiter], [cafe roeempi] - [1 tahun]
11-2019
Restaurant Waiter
Cafe Roempi
11.2017 - 03.2020
Pramusaji
Bebek Kaleyo
04.2016 - 06.2017
Sales Associate
Optik Lens
07.2015 - 10.2015
Karyawan DC
PT.Indomarco Prismatama
07.2014 - 07.2015
Penjahit
Pt. Enbt Textil
02.2014 - 06.2014
Sales
Pt. Cobra Group International
11.2013 - 02.2014
SMA Al-hikmah
Mts Al-hikmah
SDN Cibunar 2
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