Summary
Overview
Work History
Education
Skills
Timeline
Generic

Umi Saadah

Customer Service Team Leader

Summary

Dedicated Customer Care Complaint professional with over 7 years of experience transitioning into a new role as a Customer Service Team Leader. Skilled Team Leader focused on improving employee satisfaction and driving business success, known for diplomatic and friendly approach with a strong emphasis on employee training. Hardworking team player equipped with the experience and knowledge needed to handle various operational challenges effectively.


Contact at deeumie89@gmail.com for more information.

Overview

12
12
years of professional experience

Work History

Team Leader Cust. Service Complaint

Concentrix
01.2024 - Current
  • Monitor Complaints SLA and Call SLA. Create Weekly and Monthly Report Complaints
  • Draft correspondences for the regulator (OJK)
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Customer Care Complaint

Home Credit Indonesia
01.2015 - 01.2024
  • Handling Complaints email, call and visit
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations (Survey Satisfaction Customers. Cross-selling and upselling)
  • Worked well in a team setting, providing support and guidance.

Consultant IT

Solusi Integrasi Utama
01.2013 - 01.2015
  • Handling for both ADMIS (Administration Information System) and HAPIS Systems (Payroll and Information Systems).
  • Consultant for the calculation of tax PPH 21 as well as the payroll process
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Education

BBA - Management Information Systems

Bina Sarana Informatica
Jakarta
04.2001 -

No Degree - Intro To Data Analytics

RevoU
Jakarta, Indonesia
04.2008 - 01.2012

Skills

  • Team supervision
  • Teamwork and collaboration
  • Work planning
  • Team motivation
  • Problem-solving
  • Quality improvement
  • Documentation and reporting
  • Complaint resolution

Timeline

Team Leader Cust. Service Complaint

Concentrix
01.2024 - Current

Customer Care Complaint

Home Credit Indonesia
01.2015 - 01.2024

Consultant IT

Solusi Integrasi Utama
01.2013 - 01.2015

No Degree - Intro To Data Analytics

RevoU
04.2008 - 01.2012

BBA - Management Information Systems

Bina Sarana Informatica
04.2001 -

Similar Profiles

CREATE PROFILE
Umi SaadahCustomer Service Team Leader