Vadly Ardyan Pangow
Food And Beverage Associate
Manado
Summary
Dedicated person with six years of experiences hospitality and food service industry. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, bars, cafeterias, banquets, and room service.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Waiter
Royal Caribbean International
09.2022 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Restaurant Captain
Address Fountain View
Dubai, Riau
10.2021 - 08.2022
- Ensuring maximum guest satisfaction
- To take a hands on approach in the operation of the outlet in absence of restaurant manager
- Monitoring supply for the restaurant operation, included Bar operation
- To attend daily briefing with the associates on preparation, service and menu
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
- Able to handle Guest complain and resolve the problem with manner
- Providing training to staff related to food and beverages knowledge
- Be able to handle other duties related to food and beverage service assigned by the manager
Senior Ambassador
Address Downtown
09.2018 - 04.2021
- To provide high standard of quality and ef/cient/friendly service as per Standard Operational Procedures
- To ensure that the place of work and surrounding area is kept clean and organized at all times
- To handle guest enquiries in a courteous and efficient manner
- Taking food orders
- Serving guests and exceeding their expectations
- To establish a rapport with guests maintaining good customer relationship
- To monitor operating supplies and reduce spoilage and wastage
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
- To maintain good working relationships with colleagues and all other departments
- To read and understand the hotel's Employee Handbook and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
- To comply with local legislation as required
- To respond to any changes in the department as dictated by the needs of the hotel
- To be >exible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned
Waiter
Rosewood Hotel Abu Dhabi
10.2016 - 09.2018
- To ensure Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual
- Takin Food Orders
- Delivering food orders to guests
- Engaging in small conversations with the guests
- To be knowledgeable of hotel and department's products and services
- Ensuring maximum guest satisfaction
- Consistency in the standards, through planning, organizing, directing and controlling the food and beverage operation
- To take a hands on approach in the operation of the outlet
- To ensure that the par stocks and system for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped
- To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies
- To attend daily briefing with the associates on preparation, service and menu
- To liaise with the supporting departments on daily operation and quality
- To establish a rapport with guests maintaining good relationship
- To report 'lost and found' items
- To ensure that the outlet is kept clean and organized, both at the front as well as the back of house
- To ensure that all associates provide courteous and professional service at all times
Food And Beverage Internship
Hotel Indonesia Kempinski
01.2016 - 07.2016
- To provide high standard of quality and ef/cient/friendly service as per Standard Operational Procedures
- To ensure that the place of work and surrounding area is kept clean and organized at all times
- To handle guest enquiries in a courteous and efficient manner
- Taking food orders
- Serving guests and exceeding their expectations
- To establish a rapport with guests maintaining good customer relationship
- To monitor operating supplies and reduce spoilage and wastage
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests
- To maintain good working relationships with colleagues and all other departments
- To read and understand the hotel's Employee Handbook and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
- To comply with local legislation as required
- To respond to any changes in the department as dictated by the needs of the hotel
- To be >exible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
Education
Cruise Ship and Hotel Program -
Magsaysay Centre of Hospitality and Culinary Arts
08.2015 - 08.2016
Skills
MICROSOFT OFFICE
ADOBE
OPERA PMS
Personal Information
- Date of Birth: 03/04/92
- Nationality: Indonesian
Timeline
Waiter
Royal Caribbean International
09.2022 - Current
Restaurant Captain
Address Fountain View
10.2021 - 08.2022
Senior Ambassador
Address Downtown
09.2018 - 04.2021
Waiter
Rosewood Hotel Abu Dhabi
10.2016 - 09.2018
Food And Beverage Internship
Hotel Indonesia Kempinski
01.2016 - 07.2016
Cruise Ship and Hotel Program -
Magsaysay Centre of Hospitality and Culinary Arts
08.2015 - 08.2016
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