Summary
Overview
Work History
Education
Timeline
Generic
Valentio Febrio

Valentio Febrio

Self Employed
Bali

Summary

Sales Oriented Business Owner with great interpersonal skills and a proven track record in sales.

I have a true passion for customer service and over 12 years in customer facing sales roles.

I perform under pressure and I am able to lead a team and provide support to generate best outcomes.

I have extensive experience working with different nationalities and cultures.

I am fluent in English and Indonesian and have conversational skills in Mandarin, Cantonese and French.

Overview

13
13
years of professional experience

Work History

Business Owner

Melograno Bali
04.2023 - Current
  • Development and usage of internal CRM system to identify and target customer base, to generate suitable promotions and targeted campaigns in order to improve and increase sales.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and monthly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions by creating multiple checklists and responsibilities based on employee's role.
  • Consulted with customers to assess needs and propose optimal solutions in order to achieve better customer relations and better daily sales.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.


Flight Attendant

Cathay Pacific Airways
08.2011 - 04.2023
  • Flight Attendant with 12 years experience for Inflight Safety Outstanding Customer Service and Competitive Inflight Duty Free Sales
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • CPR and First Aid trained and experience in working through challenges with positive attitude
  • KPIs: Targeted Sales increasing revenue for the airline, cross and up-selling of brand products and services.

Registration Officer

Community Vaccination Center (Tourism Industry Service Limited)
05.2021 - 10.2021
  • Providing support and information for customers at the Vaccination Center
  • In charge of online booking and computer support
  • Responsible for the smooth operation of the queuing system at both the entrance and exit
  • Ensuring proper inventory for the information sheets required for the vaccination center operations.

Conferences Sales & Marketing Executive

Marcus Evans
10.2010 - 07.2011
  • Main responsibilities: working with the marketing team to design and host various events worldwide
  • Liaising with conference delegates on products and services available and up-selling to maximize revenue
  • In charge of researching and approaching potential conference sponsors.
  • Suggested innovative ideas to increase sales and improve customer experience.
  • Evaluated market data to develop and create business strategies and marketing plans.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.

Education

Bachelor Degree in Hospitality and Hotel Management - Hospitality And Hotel Management

Taylor's University College
Kuala Lumpur, Malaysia
01.2006 - 12/2009

IGCSE O-LEVEL -

Lodge International School
Kuching, Malaysia
07.2003 - 10/2006

Timeline

Business Owner

Melograno Bali
04.2023 - Current

Registration Officer

Community Vaccination Center (Tourism Industry Service Limited)
05.2021 - 10.2021

Flight Attendant

Cathay Pacific Airways
08.2011 - 04.2023

Conferences Sales & Marketing Executive

Marcus Evans
10.2010 - 07.2011

Bachelor Degree in Hospitality and Hotel Management - Hospitality And Hotel Management

Taylor's University College
01.2006 - 12/2009

IGCSE O-LEVEL -

Lodge International School
07.2003 - 10/2006

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Valentio FebrioSelf Employed