Valerie Alban
Meridian
Summary
Self- driven and experienced case manager dedicated to assessing client needs and providing clients access to community resources . Experience working high risk cases, conducting SHI assessments,and developing treatment plans. Honored to advocate for every one of my clients. Expert at documenting services and billing in an ethical and timely manner. Strong commitment to confidentiality, mental wellness, and quality care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Human Supports Of Idaho
07.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Outreach Case Manager II
Community
11.2021 - 04.2023
- Handled cases, updated service plans, reviewed case progress and assessed cases for closure
- Provided client centered care in a safe and ethical manner
- Conducted home visits and facilitated ongoing assessments of client needs
- Maintaining timely and complete records of all client interactions and interventions in AVATAR
- Worked with a case load of 274 people
- Listen to client concerns and used adaptive communication to build rapport with clients
- Referred clients to medical services/medication/counseling/ addiction help
- Conducted risk assessments, developed crisis plans, and restricted access to means when needed
- Provided behavioral health case management services
- Maintained client dignity and confidentiality at all times
- Worked with my team to update and identifying resources
- Linked clients to Sooner Care online portals
- Provided rehabilitation services to clients
Hr Manager
TLX
- Developed and implemented HR strategies
- Bridge management and employee relations by addressing demands, grievances or other issues
- Managed the recruitment and selection process
- Developed and monitored overall HR strategies, systems, tactics and procedures across the organization
- Nurtured a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintained pay plan and benefits program
- Assessed training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensured legal compliance throughout human resource management
General Manager
Zaxby's
- Ensured customer satisfaction
- Responded positively and quickly to customer concerns and corrected problems when needed
- Supervised and directed employees customarily and regularly during work hours
- Worked under minimal supervision
- Trained, coached and provided regular performance feedback
- Communicated team goals and expectations
- Did all hiring, discipline, advancement, termination, compensation.
- Analyzed business performance
- Utilize labor effectively
- Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
- Transport cash deposits to bank
Education
Master of science - Applied Behavior Analysis
National University
Bachelor of science - Psychology Pullman
Washington State University
Aa of arts - Psychology Tulsa
Tulsa Community College
Skills
- Interpersonal Communication Skills
- Culturally Competent
- Advocacy
- Self-Driven
- Documentation
- New Employee Orientation
Certification
RBT Certificarion 2020
Certified Case Manager 2022
Cpr/ First aid certification 2022
Wellness Coach
Timeline
Case Manager
Human Supports Of Idaho
07.2023 - Current
Outreach Case Manager II
Community
11.2021 - 04.2023
Hr Manager
TLX
General Manager
Zaxby's
Master of science - Applied Behavior Analysis
National University
Bachelor of science - Psychology Pullman
Washington State University
Aa of arts - Psychology Tulsa
Tulsa Community College
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