Valerie Christensen
Island Park
Summary
Dynamic Trucking Supervisor at Quad K Enterprises LLC with proven leadership in optimizing fleet operations and enhancing customer satisfaction. Expert in transportation regulations and budget management, I successfully implemented safety protocols that reduced incidents by 30%. Adept at team building and problem-solving, I foster strong client relationships to drive repeat business.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank teller position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Trucking Supervisor
Quad K Enterprises Llc
04.2019 - Current
- Oversaw daily operations of trucking fleet to ensure timely deliveries and compliance with regulations.
- Implemented safety protocols and training programs, resulting in reduced incidents and improved team performance.
- Coordinated schedules for drivers, optimizing routes to enhance efficiency and minimize downtime.
- Monitored vehicle maintenance schedules, ensuring optimal performance and adherence to safety standards.
- Developed and maintained relationships with clients to improve service delivery and address concerns promptly.
- Analyzed operational data to identify trends, leading to process improvements and cost reductions.
- Led initiatives for fleet upgrades, enhancing capacity and reliability through strategic planning and budgeting.
- Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Initiated performance evaluations for drivers, establishing clear expectations and promoting accountability.
- Maintained accurate records of driver hours, ensuring compliance with DOT regulations and minimizing risk exposure for the company.
- Conducted regular safety meetings to reinforce best practices and maintain a culture of safety among drivers.
- Maximized route efficiency by utilizing advanced GPS tracking systems and optimizing delivery schedules.
- Reduced maintenance costs through proactive vehicle inspections and timely repairs.
- Improved driver satisfaction by addressing concerns and implementing feedback into operational changes.
- Led training sessions on new regulatory compliance standards, ensuring all team members were up-to-date.
- Streamlined communication between dispatch and drivers, ensuring timely and accurate delivery information.
- Monitored performance metrics to identify areas for cost reduction and service enhancement.
- Collaborated with management to develop strategic plans for fleet optimization and resource allocation.
- Conducted regular training sessions to improve staff skill sets and knowledge retention.
- Streamlined scheduling processes for increased efficiency, resulting in reduced overtime costs.
- Oversaw recruitment efforts to attract top talent in the industry while also reducing hiring costs through targeted advertising strategies.
- Improved team morale with regular recognition of outstanding performance, leading to more motivated employees.
- Facilitated mentorship program for new drivers, ensuring smoother transition and higher initial performance levels.
Medical Receptionist
Banner Health
12.2014 - 05.2020
- Managed patient appointment scheduling, ensuring efficient use of resources and time.
- Handled patient inquiries, providing accurate information and enhancing customer satisfaction.
- Coordinated insurance verifications to streamline billing processes and reduce delays.
- Maintained electronic medical records with precision, improving data accessibility for staff.
- Trained new reception staff on operational procedures, promoting consistency in service delivery.
- Implemented process improvements for patient check-in systems, increasing efficiency in workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO05-1992
Skills
- Time management expertise
- Fuel efficiency optimization
- Transportation regulations compliance
- Team building
- Problem-solving capacity
- Strong leadership
- Budgeting and financial management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Leadership skills
- Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Trucking Supervisor
Quad K Enterprises Llc
04.2019 - Current
Medical Receptionist
Banner Health
12.2014 - 05.2020
Bachelor of Arts - Psychology
University of Northern Colorado