Valeriya Lozova
Düsseldorf
Summary
Customer Support Representative with a stellar track record serving 8-figure brands. Dedicated to delivering top-notch service, aim to enhance client satisfaction and brand reputation. Eager to contribute expertise to elevate customer support for esteemed companies.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Costumer care representative
Moon Magic Jewelry
1 2020 - 04.2023
- Responding to customer inquiries via email involves handling complaints, processing orders, and providing information about the company's products and services.
Copywriter
Skull Bliss
01.2022 - 06.2023
- Writing advertising or promotional materials such as website content, social media posts, emails, product descriptions, advertisements, brochures, and more.
Business English teacher
Learnship
02.2024 - Current
German/English/Ukrainian/Russian translator
Job Center Mönchengladbach/Integration Point
07.2023 - 12.2023
- Translator for group and personal meetings
- translator for refugees
English Teacher
Study Academy, Kyiv, Ukraine
09.2020 - 08.2022
English Teacher
EIE Language School, Seoul, South Korea
12.2018 - 11.2019
Education
Bachelor of Arts - English language and literature
Zaporizhzhia National University
Zaporizhzhia, Ukraine 09.2013 -
Korean language and culture
Yonsei Korean Language Institute
Seoul, South KoreaSkills
Communication skills
undefinedLanguages
Ukrainian, Russian
First Language
English
Proficient
C2
German
Advanced
C1
Korean
Intermediate
B1
Timeline
Business English teacher
Learnship
02.2024 - Current
German/English/Ukrainian/Russian translator
Job Center Mönchengladbach/Integration Point
07.2023 - 12.2023
Copywriter
Skull Bliss
01.2022 - 06.2023
English Teacher
Study Academy, Kyiv, Ukraine
09.2020 - 08.2022
English Teacher
EIE Language School, Seoul, South Korea
12.2018 - 11.2019
Bachelor of Arts - English language and literature
Zaporizhzhia National University
09.2013 -
Costumer care representative
Moon Magic Jewelry
1 2020 - 04.2023
Korean language and culture
Yonsei Korean Language Institute
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